Salesforce Administrator

Overview:

The Salesforce Administrator to serve as the technical system administrator reporting to IT and collaborate with our Marketing team. This role focuses on technical administration, integrations, and platform & user security, working in partnership with Marketing to support and enhance our Salesforce ecosystem.

Technical Administration:

• Serve as technical system administrator for the Salesforce platform
• Manage technical configurations, security settings, roles, and permission sets
• Design and implement scalable solutions for complex business requirements
• Manage integration architecture and data flows between systems
• Oversee system upgrades, releases, and technical deployments
• Ensure platform security, compliance, and best practices
• Maintain development and sandbox environments
• Handle complex data migrations and ETL operations
• Manage technical documentation and system architecture
• Provide technical oversight for AppExchange implementations
• Monitor system performance and optimize configurations

Shared Responsibilities (Partnership with Marketing):

• Collaborate on requirement gathering and solution design
• Support marketing automation integrations and configurations
• Assist in data quality initiatives and governance
• Provide technical input for business process improvements
• Support user access and security role definitions
• Participate in release management and change communication
• Contribute to training materials from technical perspective

Education & Experience:

• Bachelor's degree or equivalent experience; Computer Science, engineering or other STEM degree preferred.
• At least 5 years of experience as a Salesforce Administrator (certification strongly preferred), with a deep understanding of SFDC architecture and best practices.
  
  • Experience in Mulesoft, Field Service, Agentforce, strongly preferred
  • Experience with Data Cloud, CPQ, Community Cloud, Pardot, strongly preferred

Skills and Abilities:

• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Ability to take on more responsibilities over time
• Excellent verbal and written communication skills.