Sr. HR Operations Specialist

About Afiniti

At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.

To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.

About The Role

As a Senior HR Operations Specialist, you will play a critical role in supporting Afiniti's global workforce by ensuring smooth and compliant HR operations. This position focuses on employees across multiple countries, requiring expertise in managing diverse regulatory environments, handling sensitive HR processes, and fostering a positive employee experience. From onboarding and offboarding to maintaining accurate employee data and supporting payroll and benefits administration, you will be instrumental in ensuring HR processes run seamlessly. Collaborating with cross-functional teams like Procurement and Payroll, you will help drive efficiency and compliance while contributing to a welcoming and inclusive company culture.

Key Responsibilities

• Maintain accurate employee records and ensure compliance with local regulations through regular audits.
• Oversee local onboarding and offboarding processes, working with Procurement to manage equipment and related needs for new hires.
• Serve as a liaison for localized payroll issues, including tax calculations, leave management, severance, and manual payroll data tracking.
• Manage global health insurance, including monthly billing, renewals, and employee support.
• Partner with HRBPs to conduct investigations and address employee concerns as needed.
• Support compliance with local laws and ensure timely filings for supported regions.
• Create detailed tracking reports and HR metrics to analyze costs and operational effectiveness.
• Deliver HR reports and insights for leadership to drive decision-making.
• Ensure accuracy of leave of absence calculations, severance, and other sensitive HR matters.
• Manage and maintain HRIS (Paycom), including employee data updates and integrations.
• Perform any additional tasks as assigned by the Head of Department.
  
  

Minimum Qualifications

• 6+ years of experience in HR Operations, with a focus on global HR support.
• Hands-on experience with payroll administration and HRIS systems (Paycom experience is a plus).
• Proven ability to manage HR processes across diverse international regulatory environments.
• Advanced proficiency in MS Excel, with experience in tracking and analyzing payroll and HR data.
• Experience working with global teams and managing HR compliance for multiple countries.
• Background in private equity or fast-paced environments is a plus.
• Exceptional communication and interpersonal skills, capable of building strong relationships at all levels.
• Ability to think strategically, manage competing priorities, and analyze and solve problems effectively.
• Detail-oriented and organized, with a proactive approach to ensuring data accuracy and operational excellence.
• Adaptable, flexible, and capable of working independently in a dynamic, global setting.