Who we are...
Connecting people in a more meaningful way is not just what BombBomb’s software delivers — it’s what drives our teams every day. Through simple, personal video, we aim to rehumanize communication. Our team is resourceful and intelligent. Competitive and collaborative. Fun-loving and tenacious. We’re close-knit and love adding new talent to the mix. If you are seeking a dynamic workplace and new challenges, we want to hear from you!
Work Location:
You must live in one of the following US States to be considered for this position: Colorado, Florida, Michigan, Missouri, Oregon, Texas, Utah, Virginia, Washington, or Wisconsin.
Who we're looking for...
The Customer Onboarding Manager is responsible for leading the successful implementation and adoption of BombBomb’s solutions for key customer accounts. The goal is to drive high user engagement, minimize time to value, and ensure long-term success by aligning onboarding processes with customer objectives. This role establishes strong customer relationships by acting as a strategic partner and advocate, identifying needs, and implementing solutions. The manager utilizes standardized onboarding workflows, cross-functional collaboration, and data-driven metrics to deliver successful account launches and seamless handoffs to the Customer Success team.
What you will do...
- Manage customer implementation projects, ensuring product configurations align with the Statement of Work and customer-specific use cases.
- Execute the Onboarding Playbook with consistency, adhering to standardized workflows and best practices to achieve metrics (e.g., 90% activation rate, reduced time to value).
- Partner with team admins to ensure high participation in onboarding activities (e.g., seat invite acceptance rates).
- Train, coach, and empower customer teams to optimize BombBomb’s product for their business use cases and maximize adoption (e.g., weekly active usage).
- Maintain accurate and up-to-date customer account details within Salesforce and other tools, documenting every interaction and activity.
- Coordinate and lead customer account launch efforts within defined timeframes, tracking progress and task completion through Salesforce.
- Deliver monthly reports to leadership detailing account metrics, wins, challenges, and action plans for improving relationships and product usage.
- Build trusted partnerships with key stakeholders, fostering connections with executives and identifying internal champions to support long-term success.
- Seamlessly transition accounts to Customer Success Managers, documenting key insights, action plans, and next steps for continued success.
- Establish and achieve quarterly goals aligned with team objectives and personal development, demonstrating measurable progress during 1:1 meetings.
How you'll do it...
- Initiative: Anticipate customer needs and proactively address challenges or opportunities.
- Enthusiasm: Bring energy and passion to your role, creating excitement about BombBomb’s solutions.
- Strategic Thinking: Apply critical thinking to solve problems and align onboarding processes with business goals.
- Data-Driven Decision Making: Leverage insights and metrics to continuously improve onboarding outcomes and customer satisfaction.
- Communication: Deliver clear, concise, and professional written and verbal communication.
- Active Listening: Seek to understand customer perspectives and respond empathetically.
- Collaboration: Work cross-functionally with Sales, Marketing, Product, and Technology teams to deliver seamless onboarding experiences.
- Attention to Detail: Ensure thorough documentation and execution of tasks to avoid delays or missteps.
- Professionalism: Represent BombBomb with integrity, reliability, and respect in every interaction.
Our ideal candidate will be or have…
- Bachelor’s degree or equivalent experience.
- 2+ years in Customer Success, Account Management, Sales, or related fields, preferably with exposure to multiple areas.
- 1+ years of experience working directly with executives, including presenting, negotiating, and relationship management.
- Proven success in onboarding and implementing technical products for teams and organizations.
- Familiarity with Salesforce or equivalent CRM systems, and comfort using modern productivity tools (e.g., Zoom, Slack).
- Your unique strengths - if you don't match everything we're looking for, tell us why you'd be a great fit in your cover letter.
Compensation:
The total compensation range for this position is $68,000 - 80,000 annually. Final compensation for this role is determined by a variety of factors, such as a candidate's relevant work experience, skills, certifications, and geographic location.
BombBomb Benefits Package Includes...
- Excellent Medical, Dental and Vision Benefits for you and your family
- Flexible Paid Time Off program
- 9 paid holidays
- 401k Plan with employer match
- Mental Health Days - First Friday of every month off
- Monthly Internet stipend
- New Hire Home Office set-up bonus
- Annual Education / Development for your career growth
BombBomb's success in rehumanizing the planet depends on our ability to foster a diverse, equitable, and inclusive work environment. We are committed to attracting, retaining, and growing a diverse workforce where people from all backgrounds can feel empowered to bring their whole selves to work, and contribute their best work. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran, and disability status. BombBomb is an equal opportunity employer that welcomes everyone to our team.
