PEOPLE AND BUSINESS OPERATIONS Manager
The Organization
The Purchaser Business Group on Health (PBGH) is an action-oriented non-profit with a track record of improving health outcomes, experience and affordability for consumers and purchasers across the United States. PBGH advances quality, drives affordability and fosters equity in partnership with its members, who are some of the largest and most innovative private and public purchasers of health care, including Boeing, Intel, eBay, Walmart and CalPERS.
PBGH and its members are on the forefront of implementing innovations in the health care system through purchaser-led solutions such as quality measurement and implementation of high-value care and payment models. PBGH partners with providers, policymakers and others to continuously identify, create and put into practice new strategies to support the health and overall wellbeing of employees, their families and the public.
The role
The People and Business Operations Manager will lead and direct all aspects of the organization’s people function, including designing, implementing and continuously improving people-related programs and processes, developing recruitment strategies, providing high levels of support to staff and continuously identifying opportunities to strengthen PBGH’s work environment, diversity and inclusion, and overall performance. Additionally, this role will lead certain aspects of PBGH operations including contract management and office operations. The individual should have demonstrated success project managing multiple priorities on tight timelines, thriving in an entrepreneurial and ambiguous environment, and the ability to work with confidential and sensitive information with a high degree of professionalism.
PEOPLE AND CULTURE
Talent Management, Learning & Development and Performance Management
- Develops and implements a holistic workforce strategy that strengthens, grows, attracts and retains talent and enhances overall employee satisfaction and organizational culture
- Develops and implement learning & development programs to meet talent gaps and ready staff for career growth
- Leads diversity and inclusion initiatives to create a positive, inclusive workplace culture and programs.
- Manages performance including consistent application of competency models and performance management process, including proactive communication of timeline, process, education/thought partnership on performance management approach.
Recruiting, Selecting and Hiring Talent
- Leads recruiting efforts including developing job description, required skills and competencies, posting, reviewing resumes, screening candidates, scheduling interviews, and job demonstrations working with hiring managers.
- Manages all hiring processes including onboarding and orientation, explaining payroll, benefits and policies to ensure new hires are positioned for success.
Employee Engagement and Relations
- Manages employee relations, including responding to employee inquiries with a high degree of timeliness and accuracy, resolving employee issues and investigating employee complaints.
- Conducts employee engagement and satisfaction surveys, develops slides and present results, and develops recommendations with input from the broader team.
- Develops and implements programs and initiatives such as employee recognition, internships and wellness.
- Develops, implements, updates, and communicates HR policies and procedures to reflect changes in the legal landscape and best practices.
- Organizes employee events and coordinate logistics.
- Leads monthly all-staff meetings, gathering agenda items and facilitating the meeting.
- Coordinates with the Communications department to draft and distribute employee-related communications.
Payroll, Compensation and Benefits Administration
- Processes payroll accurately and timely and manages PEO relationship serving as the day-to-day liaison with Professional Employer Organization (PEO)
- Assess the benefits and drawbacks of PEO versus internal management; conduct request for proposals for alternative PEO providers
- Administer all employee benefits, conduct annual open enrollment, answer questions from staff, and recommend benefit changes when needed.
- Conduct annual employee benefits renewal to maximize value at a competitive cost that is within the PBGH budget.
- Develops and implements a compensation philosophy and strategy consistently across the organization that is equitable
- Manage the PBGH 401(k) plan, authorizing distributions when needed, sending employee notices, completing annual compliance testing, and conducting requests for proposal when needed for 401(k) partners (i.e., fiduciary advisor, record keeper, etc).
- Drafts and files various compliance reports accurately and on-time.
BUSINESS OPERATIONS
Office Management
- Manages the PBGH office in California including monitoring main office phone line (via zoom phone) and forwarding to the appropriate person
- Manages the PBGH Mail (via a vendor) by reviewing all incoming mail scans and routing to the appropriate person to be actioned or filed, identifying and resolving any issues with the mail vendor
- Conducts review of the relationship periodically to ensure maximum value and service quality.
Contract Management
- Manages and tracks all PBGH contracts using approved templates to draft contracts related to PBGH vendors and customers.
- Supports leadership with legal contract review, processing language updates, sending out via DocuSign, and tracking through completion.
- Maintains the log of all active contracts in Asana.
- Supports finance and IT with ad-hoc projects as needed.
knowledge, skills, abilities and prior experience
- Bachelor's Degree in Human Resources, Business Administration or related field required.
- 7+ years of progressive experience as an HR Generalist, HR Manager or demonstrated experience in talent acquisition and management.
- Demonstrated experience in a broad range of human resource strategies and practices, including recruiting, performance management, onboarding and diversity and inclusion initiatives.
- Working knowledge of payroll, HR laws, regulations and best practices, including federal, state and local labor and employment laws.
- Working knowledge of business operations including office management and contract management.
- Strong problem-solving and conflict resolution skills, with the ability to handle complex employee relations issues.
- Proficiency with Microsoft Office, Asana, and HR/Payroll systems.
- SHRM or HCRI certification strongly preferred.
- Advanced project management skills with ability to work in a fast-paced and entrepreneurial environment.
- Ability to travel up to 5% of the time.
The Human Resources Manager work location is flexible within the United States. The role is a full-time, 100% work-from-home position.
cOMMITMENT TO DIVERSITY
PBGH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. PBGH strongly encourages applicants with diverse backgrounds, experiences and perspectives.
compensation
PBGH offers a competitive base salary, year‐end bonus potential, a contributory retirement plan, comprehensive benefits, and opportunities for professional growth. For more information and to apply, please visit https://www.pbgh.org/initiative/employment-opportunities. The salary range is $100,000 to $120,000.
