Medical Virtual Assistant [KS_RMD]

(Can Transition to Full Time depending on performance)

About the Client:

This therapist’s medical practice focuses on providing high-quality care in peptides, hormone replacement therapy (HRT), weight loss, and overall wellness. The practice is dedicated to delivering compassionate, patient-centered care and ensuring all patients feel valued and supported.

Scope of Work/ResponsibilitiesAdministrative Tasks:

• Appointment scheduling and reminders.
• Patient records management using EMR systems (Practice Fusion, Charm Health, Boulevard).
• Handling patient inquiries and correspondence via email, text, and phone calls.
• Document preparation (reports, presentations, spreadsheets).
• Managing the patient checkout process, ensuring proper data collection and processing.

Medical Support:

• Answer patient inquiries related to medical concerns, particularly regarding peptides and hormone replacement therapy (HRT).
• Accurately enter patient notes and documentation into EMR systems.
• Follow up with patients to address concerns and provide necessary support.
• Comfortably explain medical procedures and protocols to patients.

Patient Interaction:

• Communicate professionally and empathetically with patients.
• Ensure patients feel supported through prompt and effective follow-ups.
• Contribute to concierge-level care by providing personalized support.

Support for High Patient Volume:

• Efficiently handle high patient volume and administrative workload.
• Prioritize patient inquiries to maintain excellent service.

Flexibility and Adaptability:

• Seamlessly integrate into the current workflow.
• Quickly learn and adapt to new systems and protocols.

Experience Requirements

• Medical Education/Degree.
• The VA can be either a USA RN or a Philippines RN.

• Preferred Experience:
• Prior experience as a Medical Assistant (MA) or Registered Nurse (RN).
• Familiarity with medical terminology, especially in peptides and HRT.
• Experience handling sensitive topics related to weight loss, women’s health, and men’s health.

Software Proficiency

• Electronic Health Records (EHR/EMR): Practice Fusion, Charm Health, Boulevard.
• Office Tools: Google Workspace (Docs, Sheets, Drive), Excel.
• Communication Tools: RingCentral.

Key Performance Indicators (KPIs)

• Efficiency in managing tasks and inquiries.
• Clear and professional communication with patients and providers.
• Positive patient feedback and satisfaction.
• Timely collaboration with the Director of Operations.

Soft Skills

• Positive and Upbeat Attitude: Engaging and solutions-focused.
• Sensitivity and Empathy: Comfortable discussing sensitive health topics.
• Detail-Oriented: Accurate documentation and data management.
• Adaptability: Willingness to learn and adjust to workflow changes.

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance or Local Police Clearance background check if requested
• Must be available for video meetings with your camera on
• Must have no other clients during required work hours

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.



Additional Requirements

• Must submit a short video introduction as part of your application