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Senior Onboarding Support Manager

Remote: 
Full Remote
Salary: 
12 - 13K yearly
Experience: 
Senior (5-10 years)
Work from: 
Ecuador

Offer summary

Qualifications:

Experience in customer support or onboarding, Knowledge of online course platforms and Discord, Excellent communication and organizational skills, Fluent English and Native Spanish.

Key responsabilities:

  • Implement onboarding processes to minimize drop-off
  • Deliver pre-start activities to keep students engaged
TripleTen Indonesia logo
TripleTen Indonesia https://tripleten.com/id-idn/
1001 - 5000 Employees
About TripleTen Indonesia
TripleTen (formerly Practicum): Empowering all to thrive in tech. Our coding bootcamp provides versatile learners with the skills and confidence for sustainable careers. Unlock your potential with us! 🌱💡💻
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Job description

TripleTen

  • All Jobs

Senior Onboarding Support Manager

  • Support
  • Ecuador
  • Intermediate
  • Full-time

Description

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

We aim to provide our students with a seamless start to their learning journey, ensuring they are fully prepared and motivated before their course begins. We are looking for an Senior Customer Support Manager to help us achieve these goals.

Please submit all resumes or CV's in English.

What you will do

Main Aims

  • Create a seamless start for students, reducing drop-off before the start date.
  • Prepare students and keep them motivated, ensuring they are ready to begin.
  • Guarantee students have necessary access, understand next steps, and complete mandatory pre-start tasks.

Responsibilities

  • Ensure Seamless Start
  • Implement onboarding processes to minimize drop-off.
  • Monitor and address student concerns promptly.
  • Prepare and Motivate Students
  • Deliver pre-start activities to keep students engaged.
  • Ensure students feel prepared to start their course.
  • Guarantee Access and Task Completion
  • Confirm students have platform and Discord access.
  • Validate login credentials and permissions.
  • Provide clear instructions and communicate key milestones.
  • Track progress on pre-start tasks and offer support.
  • Use Discord and WhatsApp to keep students informed.
  • Ensure accessible support for any issues.
  • Conduct final checks and introduce the Guidance team.

Requirements

  • Experience in customer support or onboarding.
  • Knowledge of online course platforms and Discord.
  • Excellent communication and organizational skills.
  • Fluent English (B2).
  • Native Spanish.
  • Proficiency with JIRA, Hubspot, Discord, and WhatsApp.
  • Ability to work both in a team and independently.
  • Strong attention to detail and problem-solving skills.

What we can offer you

  • 100% remote collaboration.
  • 5/2 schedule, 9 AM - 6 PM Mexico City time.
  • 1000-1100 USD gross per month.
  • Full-time collaboration.
  • Friendly and professional team.
  • Opportunities for growth and development.
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Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Onboarding StrategiesCustomer SupportOnline Course DevelopmentHipchatJIRAHubSpot CRMInstant Messaging

Other Skills

  • Organizational Skills
  • Communication
  • Detail Oriented
  • Teamwork
  • Problem Solving
Are you interested?

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