Sales Enrollment Coordinator- Temporary

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:  

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are: 

The Seasonal Sales Enrollment Coordinator, High School Summer Abroad is responsible for a high volume of customer service calls to leads and prospective high school students and legal guardians. In this fast-paced role, you’ll be expected to make over 40 outbound calls a day to move students through the application pipeline. You will provide administrative support, transcribing handwritten lead sheets into our CRM system, Salesforce, and then complete timely follow up to leads via phone and email. Successful candidates will provide empathetic, highly responsive customer support. Customer service is your passion, and you approach your work with a sales mindset, knowing that every student who studies abroad is having a transformative experience.

What you’ll do: 

• Follow a structured outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach.
• Meet or exceed a minimum daily call target of 40 outbound calls per day.
• Guide participants and families through the scholarship and application process and work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
• Transcribe handwritten lead sheets with accuracy and efficiency, importing leads into the CRM system Salesforce.
• Respond to customer emails within 24 hours.
• Collaborate with the Sales Enrollment Coordinator and Sales Manager in your assigned territory to divide outreach. This requires excellent communication and a team-focused approach.
• Review student applications for eligibility with keen attention to detail.
• Maintain accurate call and email communication logs in the CRM system Salesforce.
• Administrative tasks such as auditing financial documents, passports, health forms, etc.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Flexibility to work some evening hours to reach students and guardians when they’re available.
• Other duties as assigned.

What you’ll bring:

• Bachelor's degree (or international equivalent).
• 2 years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
• Strong organization skills and attention to detail.
• Flexibility to work some evening hours as the sales cycle demands.

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.