Czech-Speaking Customer Service Representative - remote

Job Title: Remote Czech-Speaking Customer Service Representative

Location: Braga, Portugal

Industry: Website Technical Solutions

Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Competitive Salary
• Health and Life Insurance (Comprehensive coverage from day one)
• Meal Allowance
• Transport Allowance
• Career Growth & Development Opportunities
• Company-Provided Equipment (Laptop, tools, and software)
  
  
  

Work Onsite: The role is based onsite in Braga, Portugal

Shift Details:

• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)
• Days Off: 2 Rotative Days per week
• Shift Pattern: Rotating shifts covering morning, afternoon, and night shifts
  
  
  

Language Requirements:

• Czech (Minimum C2 level required)
• English (Intermediate proficiency preferred)
  
  
  

Job Description:

We are seeking a Czech-Speaking Customer Service Representative to join our growing team in Braga, Portugal. This is an exciting opportunity to work onsite in the website technical solutions industry, helping customers with their technical queries and providing excellent service in a fast-paced, innovative environment. If you are passionate about technology, problem-solving, and customer service, this is the role for you!

The successful candidate will play a key role in assisting Czech-speaking customers with various technical issues related to website services. You will troubleshoot problems, provide guidance on the usage of website tools, and ensure customers receive timely, effective support. While previous experience in customer service or technical support is beneficial, it is not required. We value people who are eager to learn, adaptable, and able to thrive in a dynamic work environment.

You will be working onsite in Braga, providing assistance through multiple channels including phone, email, and live chat. As a key part of the team, your role will directly contribute to customer satisfaction and the overall success of the company.

In addition to providing customer support, you will receive comprehensive training, the necessary tools to perform your duties, and access to various career development opportunities. We pride ourselves on creating an inclusive and collaborative work environment that fosters growth and advancement.

Key Responsibilities:

• Provide high-quality customer service to Czech-speaking clients, assisting with technical issues related to website services and solutions
• Troubleshoot technical issues, analyze customer queries, and deliver efficient solutions for website setup, configuration, and usage
• Guide customers through technical steps, ensuring they understand and can fully utilize website features
• Assist customers with website-related problems, including errors or performance issues, ensuring prompt resolutions
• Document all interactions with customers using our customer relationship management (CRM) system for tracking and follow-up purposes
• Escalate complex issues to appropriate teams when necessary, ensuring customer concerns are resolved as quickly as possible
• Maintain confidentiality and adhere to data protection policies while handling sensitive customer information
• Provide feedback to management about recurring issues or improvements that could enhance the customer experience
• Work under pressure during peak times and handle multiple customer inquiries at once
• Ensure customer satisfaction by resolving issues in a timely and professional manner
• Collaborate with colleagues to share knowledge and help solve challenges to improve the overall customer experience
• Assist customers with account settings, billing issues, website features, and general troubleshooting
• Follow company guidelines while maintaining quality and consistency in customer service delivery
  
  
  

Skills and Qualifications:

• Fluency in Czech (Minimum C2 level required)
• Intermediate English (B2 level or higher preferred)
• Prior experience in customer service or technical support is a bonus but not a requirement
• Strong communication skills, both verbal and written, with a customer-first attitude
• Technical aptitude and a willingness to learn and troubleshoot website services
• Ability to work in a fast-paced environment, managing multiple tasks and customer interactions simultaneously
• Strong problem-solving skills with the ability to quickly analyze and resolve technical issues
• Comfort with night shifts and working on weekends as part of the 24/7 rotating shift pattern
• Ability to handle repetitive tasks while maintaining focus and efficiency
• Strong attention to detail and the ability to document and track customer issues accurately
• EU ID required for work in Portugal
• Residence Card (for non-EU nationals)
  
  
  

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage from day one, ensuring your well-being
• Career Growth Opportunities: Continuous training and internal promotion opportunities to grow your career
• Meal Allowance: Daily meal allowance to cover lunch and snacks
• Transport Allowance: Monthly allowance to assist with transportation costs
• Professional Development: Access to certifications and career advancement training to help you grow in your role
• Company-Provided Equipment: Laptop and all necessary tools to help you succeed in your role
• Collaborative Work Environment: Be part of a friendly, team-oriented atmosphere where cooperation and support are key to success