Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Helpdesk Support

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Hong Kong

Offer summary

Qualifications:

Higher diploma in computer studies or above, At least 2 years of relevant IT experience, Knowledge of Windows 10 and Office 365, Solid background in helpdesk support.

Key responsabilities:

  • Provide first-tier user support
  • Perform regular system checks and manage tasks
FastLaneRecruit logo
FastLaneRecruit https://fastlanerecruit.com/
11 - 50 Employees
About FastLaneRecruit
Fastlane Group, established in 2013, began as an innovative accountancy and advisory firm specializing in supporting SMEs, entrepreneurs, startups, high-growth companies, and businesses expanding globally. With a commitment to combining technology and expertise, we have consistently delivered best-in-class services, ensuring our clients in Hong Kong meet their financial and compliance needs, allowing them to focus on their core business objectives. As the business landscape evolves, so have we. Recognizing the growing demand for flexible and cost-effective talent solutions, we have established FastLaneRecruit to assist clients with recruitment and building remote teams in Southeast Asia. This expansion allows our clients to access high-quality talent while benefiting from our comprehensive support in HR advisory, payroll administration, and compliance, helping them scale their businesses efficiently and confidently in a competitive environment.
See all jobs

Job description

Job brief

The company is a prominent provider of IT support services, delivering high-quality technical assistance across a variety of platforms. They are currently seeking a Helpdesk Support professional to provide first-tier technical assistance, troubleshoot user issues, and manage day-to-day administrative tasks related to IT services. The role offers a dynamic environment for growth and development in the field of IT support.

Responsibilities

  • Provide first-tier user support and troubleshooting for desktop and laptop systems.
  • Offer technical support by phone or desk-side for desktop issues, Office 365, and Windows 10 services.
  • Perform regular system checks and day-to-day operations for seamless functionality.
  • Handle administrative tasks, including managing hardware inventory and preparing system documentation and reports.
  • Coordinate with vendors for the maintenance and servicing of IT systems.
  • Participate in 24/7 shift duty schedules to ensure continuous support.


Requirements

  • Higher diploma in computer studies or above, with at least 2 years of relevant IT experience (fresh graduates are welcome).
  • Solid background in helpdesk or deskside support.
  • Knowledge of Windows 10, Mac OS, Office 365, and AV systems.
  • Good communication and interpersonal skills.
  • Ability to work independently and manage tasks efficiently.


Benefits & Perks

  • Competitive salary and performance-based bonuses.
  • Flexible working arrangements.
  • Opportunities for professional growth in the IT support field.
  • Health and wellness benefits.
  • 24/7 shift duty support with compensatory time off.
  • Join a collaborative team culture that values innovation and service excellence.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Office 365Help Desk SupportMac OSMicrosoft Windows 10AvionicsTechnical SupportInventory Management

Other Skills

  • Troubleshooting (Problem Solving)
  • Social Skills
  • Communication
Are you interested?

Related jobs

See more jobs