Fastlane Group, established in 2013, began as an innovative accountancy and advisory firm specializing in supporting SMEs, entrepreneurs, startups, high-growth companies, and businesses expanding globally. With a commitment to combining technology and expertise, we have consistently delivered best-in-class services, ensuring our clients in Hong Kong meet their financial and compliance needs, allowing them to focus on their core business objectives. As the business landscape evolves, so have we. Recognizing the growing demand for flexible and cost-effective talent solutions, we have established FastLaneRecruit to assist clients with recruitment and building remote teams in Southeast Asia. This expansion allows our clients to access high-quality talent while benefiting from our comprehensive support in HR advisory, payroll administration, and compliance, helping them scale their businesses efficiently and confidently in a competitive environment.

Job description

Job brief

The company is a prominent provider of IT support services, delivering high-quality technical assistance across a variety of platforms. They are currently seeking a Helpdesk Support professional to provide first-tier technical assistance, troubleshoot user issues, and manage day-to-day administrative tasks related to IT services. The role offers a dynamic environment for growth and development in the field of IT support.

Responsibilities

Provide first-tier user support and troubleshooting for desktop and laptop systems.
Offer technical support by phone or desk-side for desktop issues, Office 365, and Windows 10 services.
Perform regular system checks and day-to-day operations for seamless functionality.
Handle administrative tasks, including managing hardware inventory and preparing system documentation and reports.
Coordinate with vendors for the maintenance and servicing of IT systems.
Participate in 24/7 shift duty schedules to ensure continuous support.

Requirements

Higher diploma in computer studies or above, with at least 2 years of relevant IT experience (fresh graduates are welcome).
Solid background in helpdesk or deskside support.
Knowledge of Windows 10, Mac OS, Office 365, and AV systems.
Good communication and interpersonal skills.
Ability to work independently and manage tasks efficiently.

Benefits & Perks

Competitive salary and performance-based bonuses.
Flexible working arrangements.
Opportunities for professional growth in the IT support field.
Health and wellness benefits.
24/7 shift duty support with compensatory time off.
Join a collaborative team culture that values innovation and service excellence.

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