Remote Client Success Coordinator | WFH

Client Success Coordinator - Remote

Job Overview

We are seeking a dedicated Client Success Coordinator to join our dynamic team in a remote capacity. In this pivotal role, you will serve as the primary liaison for a designated portfolio of clients, ensuring they receive exceptional service throughout their engagement with us. You will collaborate extensively with internal teams to oversee the client journey from onboarding through to program execution.

Key Responsibilities

• Partner with the Sales team to grasp and manage client expectations effectively.
• Respond proactively to client inquiries via email and digital platforms, ensuring timely communication.
• Cultivate strong, trustworthy relationships with clients while consistently showcasing the value of our offerings.
• Develop and oversee client programs in Salesforce, addressing any challenges that arise.
• Analyze client feedback and propose actionable recommendations for campaign enhancement.
• Conduct regular check-ins with clients to review campaign performance and share insightful strategies for improvement.
• Onboard new clients, presenting strategic reviews to align on business goals and performance metrics.
• Streamline operational processes to enhance efficiency and deliver innovative solutions to client challenges.
  
  

Required Skills

• Proficient in maintaining communication with clients through digital channels such as Slack, email, and Zoom.
• Exceptional time management skills with the ability to prioritize multiple responsibilities across various projects.
• Eager to expand your knowledge, particularly in analyzing data and monitoring client KPIs.
• Familiarity with CRM systems like Salesforce, with a commitment to maintaining up-to-date account information.
• Detail-oriented with strong accuracy in lead review and alignment of campaigns.
• Innovative problem-solver with robust analytical capabilities.
• Ability to adapt and excel in a fast-paced environment, adjusting strategies to meet client demands.
  
  

Qualifications

• Proven experience in a client-facing role within a similar industry is preferred.
• Strong organizational abilities and meticulous attention to detail.
• Excellent communication skills, with a track record of building rapport with clients.
  
  

Career Growth Opportunities

This role offers significant opportunities for professional development and career advancement within our company. Engage with mentorship programs and leadership academies, fostering both personal and professional growth.

Company Culture And Values

Our organization embraces a remote-first culture that prioritizes flexibility and work-life balance. We value open communication and collaboration, creating an inclusive environment where everyone can thrive.

Compensation And Benefits

We are dedicated to providing competitive compensation based on skills and experience. The annual salary range for this position is \(50,000—\)55,000 USD, along with a comprehensive benefits package that includes:

• Flex Fridays: Enjoy full or half days off on Fridays.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Comprehensive medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with a company-matched retirement savings plan.
• Paid Parental Leave: Support during important life events.
• Wellness Perks: Access to Headspace and monthly fitness reimbursements.
• Pet Insurance: Coverage for your furry family members.
• Speaker Series Bonus: Opportunity to present in our monthly series.
• Book Reimbursement: Reimbursement for up to 12 books per year.
• Bucket List Benefit: Annual contributions toward personal milestones after three years.
  
  

Work Authorization

Applicants must be authorized to work in the United States at the time of hire and maintain authorization throughout their employment.

Equal Opportunity Employer

We are committed to fostering diversity and inclusivity. All qualified applicants will be considered without regard to race, color, age, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Employment Type: Full-Time