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Service Coordinator / Kanban and Jobber - (ZR_19167_JOB)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
Australia

Offer summary

Qualifications:

Minimum 3 years in customer support, Experience with CRM tools required, Background in technical roles preferred, Experience as a Service Coordinator is a plus.

Key responsabilities:

  • Manage jobs in Kanban system
  • Communicate parts quotes to customers
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See all jobs

Job description

This is a remote position.

Scope

  • Full-time role: 40 hours a week 

  • Monday to Friday 8AM - 5PM Pacific

  • Vancouver CAN
We are a growing appliance repair company helping homeowners and businesses in the Vancouver area get their essential appliances backup and running. Our team of qualified technicians have years of experience diagnosing and repairing all major appliance brands. We take pride in providing fast, reliable service with unbeatable customer satisfaction. We are seeking a detail-oriented Service Coordinator to manage communication and coordination between our office team and field technicians. You will ensure smooth scheduling and execution of hundreds of appliance repair jobs per week. Strong communication skills, attention to detail, and ability to multitask are essential.


Job Description for Service Coordinator

Responsibilities

WARRANTY:

  • Manage jobs entered into Kanban system by Dispatch Team

  • Update jobs on due dates

  • Link relevant parts requests

  • Provide internal updates in Kanban CRM

  • Change job status as needed

  • Update key stakeholder (i.e. warranty company)

  • Create and submit warranty invoices & claims for completed jobs

PARTS

  • Find requested parts via distributor website or requesting information from warranty company's parts department

  • Compile parts quotes in Jobber

  • Communicate parts quotes and shipping details to customers via both email and phone

  • Order parts from distributors for approved quotes

  • Provide internal updates on Kanban CRM

  • Check in on parts delivery (per Kanban due date) and book follow up visits in Jobber once customer has parts on hand

GENERAL


The additional responsibilities would include items like:
* Monitor the flow of work across parts & warranty dispatches
* Conduct regular meetings with staff to ensure all areas of work are on track
* Track and report on KPIs to senior management
* Assist service coordinator and dispatcher with day to day tasks
* Deal with customer inquiries and resolve escalated situations like billing disputes and customer issues


Requirements

Requirements

  • Minimum 3 years tenure experience in call center providing excellent customer support/managerial role a MUST

  • Experienced as a Service Coordinator a Plus

  • Excellent English and conversational communication skills

  • No Accent or with Neutral Accent

  • Experienced in CRM Tools a MUST and preferably Kanban and Jobber

  • Background in banks, appliance centers and technical roles a plus

  • Training and modules provided
Benefits

Independent Contractor Perks

  • HMO Coverage
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship Management (CRM) SoftwareCustomer SupportTechnical ServicesCall Center Experience

Other Skills

  • Detail Oriented
  • Communication
  • Scheduling
  • Multitasking
  • Teamwork
  • Problem Solving
Are you interested?

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