Director, Customer Value (Remote, GBR)

About the Role:

CrowdStrike is seeking a Director to join our Worldwide Sales and Operations Organization to help drive the success of our Customer Value Management Office (CVMO). The CVMO is paramount to CrowdStrike’s overall strategy of Delighting Our Customers.

Comprised of Customer Value Managers (CVMs), the CVMO partners with Prospects and Customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs join the account team to drive strategic Value Proposal discussions and coordinated Partnership Success Reviews to ensure Customers have a robust plan governing goal achievement and success as a CrowdStrike Customer. 

This Director would manage the CVMO in EMEA, ensuring CrowdStrike sets the standard for SaaS partnership both with internal and external Customers. This position would manage a Team of individual CVMs and / or managers and is responsible for the quantified success and influence of the CVMO for EMEA. This is a fully remote position & we are currently seeking top talent in EMEA.

This role will be based in EMEA (Remote) and will report to the VP, Customer Value.

What You’ll Do:

• Understand CrowdStrike’s long term business strategy and annual plan and align Team to appropriate goals.

• Develop strong, trusted relationships with Theater Sales Leaders and have processes in place for documenting and acting upon Customer feedback.

• Build strong, cross-functional relationships with leaders to promote a “One CrowdStrike” experience for Customers. Build consensus and cross-functional processes that promote the success of internal partner Teams.

• Guide Team to quantified impact for CrowdStrike’s business. Understand that activity does not always equate to impact.

• As needed and according to hiring plans, scale (recruit, hire, and onboard), enable, and empower a regional Team so that teammates are productive, impactful, and satisfied in role. 

• Support the professional development and retention of Team by leading professional development discussions and aligning CVMs to assignments that develop talent and interest areas.

• Contribute to strategic projects, including content development for Customer-facing assets, Team onboarding, Field enablement, and other cross-functional projects.  

• Listen to Team needs and prioritize breaking down hurdles for Team execution.

What You’ll Need:

• Minimum of 10 years of experience in related functional role and minimum 5 years of experience in related management role (e.g. consulting, finance, business development, strategy). Experience in enterprise sales and value management is a plus. 

• High degree of emotional intelligence and professional presence. Ability to own Team outcomes and articulate outcomes to leadership.

• Ability to manage an organization programmatically (i.e., people, process, and technology) to outcomes that drive CrowdStrike’s business forward. Proven track record of managing large, complex projects and/or programs that delivered quantified, reportable outcomes.

• Strong ability to listen, ingest and simplify multiple sources of feedback (from Customer, Account Team, independent research) to generate insights that inform content development and CVMO strategy.  

• Mastery of cash flow and ROI financial metrics (NPV, IRR, Payback).

• Strong quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders.

• Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion.

• Proven track record of working within a matrix environment.

• Comfort with ambiguity and natural aptitude for learning.

• Advanced PowerPoint and Excel skills.

• Proactive and self-starter attitude with high degree of intellectual curiosity.

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