Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Client Relationship Strategy Manager

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 
Poland

Offer summary

Qualifications:

3-5 years in client relationship development, Bachelor’s degree in business or marketing, Familiarity with trends in IT services, Proficiency in English (written and spoken).

Key responsabilities:

  • Analyze market trends and client feedback
  • Collaborate with various internal teams

Billennium logo
Billennium Information Technology & Services Large https://www.billennium.com/
1001 - 5000 Employees
About Billennium
Billennium is a global IT services and solutions provider. Established in 2003, we have been in the IT services and solutions industry since then – we develop as the technology develops, delivering our clients the best-in-class solutions. Having 11 offices on 3 continents, our 1800+ IT experts work in a follow-the-sun (24/7/365) model to deliver the highest quality IT solutions and services for businesses around the globe, helping our clients in building strong competitive advantage with technology. Billennium is driven by purpose, yet powered by technology partnerships – Microsoft, Google, AWS, Salesforce, Mulesoft, Tableau, and more. Official partnerships confirm our expertise in delivering tailor-made, multi-cloud, and cutting-edge technology IT solutions and services. Security and stability of our clients' business are crucial, therefore we implemented several ISO standards to strengthen these vital values – ISO 9001, ISO 27001, and ISO 20000-1 certificates. We are a global IT services and solutions provider, with over 117 satisfied corporate, public, and government clients around the globe, including those from the regulated industries and critical systems at the government level. You can trust us!
See all jobs

Job description

Billennium has been operating in the IT services and solutions industry for more than 20 years. Since 2003, the company has grown with the advancement of technology, providing the best solutions to our clients. We execute IT projects and services in Poland, across the European Union, as well as in Canada.


Currently we are expanding our team and looking for a Client Relationship Strategy Manager to join our Customer Experience (CX) department.


The Customer Experience (CX) department at Billennium is dedicated to delivering seamless, customer-centric interactions by aligning internal processes, client relationships, and service offerings. Our mission is to continuously improve the customer journey, ensuring satisfaction and fostering long-term partnerships.


Requirements:


  • 3-5 years in client relationship or service development in IT services.
  • Ability to identify and leverage improvement opportunities.
  • Engage clients strategically and propose solutions.
  • Familiarity with trends and emerging technologies.
  • Sales and Service Development: Expertise in service expansion and relationship building.
  • Proven success in managing expectations and closing deals.
  • Bachelor’s degree in business, marketing, or related fields.
  • Proficiency in English (written and spoken).


Responsibilities:


  • Focus on the strategic aspect of the customer journey by understanding clients long-term needs and expectations.
  • Analyze market trends and feedback to propose new or extended services.
  • Ensure the company’s offerings evolve to meet client demands and market dynamics.
  • Serve as a bridge between customer vision and service offerings.
  • Collaborate with teams such as: Sales Teams (Pharma, Public, Cross-Industries), Presales/Advisory, Partnerships, Marketing, VMO, Business Delivery Managers Team, Competency Centers, HR.
  • Organize and lead Customer Engagement initiatives such as workshops and conferences, working in partnership with other teams.


Our offer:


  • Stable, full-time employment at a company recognized with the Great Place to Work certificate.
  • Training and learning support
  • Career development opportunities
  • Attractive benefits package (medical care, group insurance, English language classes, Multisport card, cafeteria system).
  • Remote work


If this position looks interesting for you - do not hesitate and "apply" via link above!

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementService DevelopmentMarket AnalysisSales StrategyExpectation ManagementProcess Improvement

Other Skills

  • Collaboration
  • Communication
  • Problem Solving
Are you interested?

Related jobs

See more jobs