Card Program Administrator

Position Overview

Are you passionate about working in a team that strives for simplicity and automation? Are you constantly exploring ways to improve user experience and customer service? Are you a technology enthusiast who can imagine and develop new ways to present data to meet your customers’ needs?  We’re all about accelerating careers, delighting our customers, and delivering results.  If you are too, then we have the right role for you!

Autodesk is seeking an enthusiastic and customer-focused administrator for the card and expense Program within the PPO (Purchasing, Program and Operations) department. This dynamic role will manage aspects of the AMER T&E (Travel & Expense) card program, and support additional departmental needs as required, time allowing.

The Corporate Card Administrator is a main contact for Autodesk’s AMER T&E cards and all card-related day to day operations and strategic initiatives. The administrator will be responsible for programs in multiple banks and manage CTA (Central Travel Account).  The Card Team Administrator role also includes assisting employees in Concur expense reporting, expense auditing, Autodesk’s Expense Reimbursement Policy compliance and any training related to expenses and corporate cards.

This position reports to the Manager of Card Programs.

Responsibilities

• Ability to review existing processes and suggest efficiencies or enhancements while ensuring program remains compliant with company policies and provides consistent customer service. This may include assessing Artificial Intelligence (AI) and Robotic Process Automation (RPA) solutions in the expense management arena, or other technologies as appropriate

• Oversee any M&A card related activities while the acquired company is being transitioned

• Opening individual employee card accounts in US and Canada

• Termination and maintenance of corporate cards

• Assist in fraud alerts/referral management

• Provides alerts to delinquent card holders and acts as a point of contact to escalate as necessary

• Responding to corporate card inquiries on Slack, Teams, ServiceNow and other channels

• Participate in regular calls with US Bank and Citi Bank to discuss pending issues

• Owner of the expense training course for card applicants, and a key contributor to review and update company policies related to expense management and reimbursement

• Provides support to Concur Expense tool, assisting employees with expense reports

• Reconciliation of bank statements and submission of mass upload file to AP team

• Perform AP monthly reconciliation and prepare manual journal entries in Blackline

• End of quarter support to Finance and other stakeholders to ensure financial transactions are complete

• Strong communication and customer service skills when working with cardholders and their managers

• Ability to build and maintain relationships with internal customers as well as vendors

• Assist and own special projects

• Ability to shine under pressure while dealing with changing priorities and timeline

Minimum Qualifications

• Highly developed business, customer service, and communications skills 

• Proven ability to take ownership of projects and responsibilities

• Great attention to detail

• Ability to multitask and able to work independently as well as in a team

• Knowledge of card administration using banking systems is desirable. Experience with US Bank Access Online and its reporting tool is an added advantage.

• Knowledge of SAP Concur Expense and other Concur technical skills necessary to give continued support to internal clients (knowledge of Cognos is desired)

• Knowledge in accounting system such as S4 HANA, Blackline as well as AI or RPA technologies

• Experience administering all aspects of T&E card programs

• Intermediate or advanced knowledge of Microsoft software such as Excel, Word and PowerPoint

• Experience with common business intelligence tools (e.g., PowerBI), as well as leveraging the data within those tools to provide information-rich reports

Education and Experience

• 2+ years experience in accounting or finance-related role

• Preferably at least 1 year of Accounts Payable handling experience

• Card Program Administrator role experience

• Excellent English language and interpersonal skills

• BA/BS or equivalent experience

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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