Client Success Associate (UK)

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices 🌎. We're looking for more bright minds who'd love to change the world by solving complex problems.

What You’ll Do:

⭐ Onboard new clients and build strong customer relationships to ensure satisfaction with our services.

⭐ Manage incoming emails and chats, responding promptly and accurately to customer inquiries.

⭐ Provide expert answers to customer questions about our services, pricing, and processes.

⭐ Follow company communication guidelines and procedures to maintain consistent messaging and tone.

⭐ Proactively seek new sales leads and opportunities to grow the business.

⭐ Identify ways to improve internal processes and procedures to enhance efficiency and effectiveness.

⭐ Collaborate with cross-functional teams to resolve client issues effectively.

⭐ Provide input into our software development process to keep us ahead of the curve.

⭐ Follow up on actionable items from clients and cross-functional teams.

⭐ Ensure the complete and timely delivery of tasks to clients.

⭐ Perform other ad-hoc responsibilities as needed to support the team.

Who You Are:

⭐ Hold a recognized diploma or degree in a relevant field; however, extensive work experience may compensate for a lack of formal qualifications.

⭐ Fresh graduates are welcome to apply.

⭐ Have relevant working experience in a similar role and/or industry.

⭐ Self-motivated and proactive, with the ability to work meticulously under tight deadlines.

Osome grows alongside you, but we already have a few perks:

⭐ The opportunity to join a goal-driven startup with big ambitions.

⭐ An open, inclusive working environment, with founders deeply-rooted in the startup space.

⭐ An agile working model focused on goals and performance.

⭐ International environment with diverse culture.

⭐ Competitive remuneration package.

⭐ Remote-first and flexible working arrangements.

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.