Payments Trainer and Implementation Specialist

Location: Brazil (100% Remote or Hybrid for Serra Gaúcha residents) - NO travel is required for this role

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week from Monday to Friday - 10:00 - 14:00, 15:10 - 19:34

PLEASE ATTACH YOUR CV IN ENGLISH VERSION.

About Us

Cyncly's end-to-end software solutions connect designers, retailers, manufacturers, contractors, and consumers to make spaces amazing. With the world's largest repository of product content, we equip customers with the tools to transform vision into reality. From inspiration to installation, Cyncly transforms how spaces are imagined, designed, sold, managed, and made.

Cyncly's brands are Compusoft, 2020, 3CAD, Access IT (contract ERP), FeneTech, First Degree Systems, Focco, GO-2B, M3B, Promob, Soft Tech, RFMS and Virtual Worlds.

About the Role

Cyncly is the leading provider of business management software solutions for the floor covering industry. RFMS provides software, training, consulting and implementation services to more than 2,000 clients. The Training and Implementation Specialist’s primary responsibility is to provide high quality, creative and results-oriented training to help educate our clients to use the RFMS business tool to become more profitable and efficient. Services will be delivered to the client onsite or through special platforms like online meetings, Webinars, training events, and/or the RFMS University classroom. Specialists must be able to provide helpful advice and achieve results that create value for the client. Specialists must to adhere to all rules and regulations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Training– 50%

• Formulate agenda to determine scope of training engagements for individual trainings, group instructions, lectures, webinars, demonstrations
• Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works
• Conduct external online training sessions, webinars, workshops
• Assist clients with problems concerning "how to" perform specific tasks within Payment's software

Implementation– 50%

• Create an implementation and training plan with timelines to assist the client in setting goals, identifying priorities and anticipating potential roadblocks
• Utilize industry-standard Project Management tools to update the progress of new clients during their implementation
• Implement the Payments solution into multiple software solutions owned by Cyncly
• Maintain an audit trail of key project decisions, change requests, milestones, etc. and publish in a weekly progress report
• Work closely with Sales, Payment Operations and Customer Support, Sales, Quality Assurance, and Payment Product and Development teams to ensure that client software issues or recommendations for improvement are communicated quickly and professionally
• Lead the end-to-end implementation of payment processing systems that integrate with proprietary CRM and accounting software, ensuring seamless transaction reconciliation
• Configure payment gateways and processor settings, by setting up user settings and configurations to process payments with the appropriate access for various user needs
• Test integration workflows to confirm payment data is captured, processed, and reconciled properly within the accounting system
• Troubleshoot and resolve integration issues that may arise between the payment processing system and accounting software
• Monitor post-implementation performance and address issues related to payment processing, reconciliation, or accounting software integration

Required Skills/Experience

• Bachelor's degree in business related field or equivalent work experience
• Experience implementing software for customers
• Experience working in software, payments experience a plus
• Basic understanding of accounting flows would be an advantage given this person would need to setup payment flows that would reconcile back to an end-to-end accounting platform within the CRM

What we offer:

• A culture that values innovation, accountability, and collaboration.
• National Medical Health Plan (Unimed);
• Dental Assistance (Unimed);
• Life Insurance;
• Meal/ Restaurant allowance (Alelo Tudo);
• Home office allowance (if applicable);
• Reimbursement of travel expenses and kilometers travelled (if applicable);
• Education Platforms and training funding;
• Gympass;
• Annual Profit Sharing Program;
• Education allowance;
• Maternity & Paternity extension;
• DayOff as a birthday gift;
• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, but we alsot we also champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.