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Manager Sustaining Engineering

Remote: 
Full Remote
Salary: 
108 - 135K yearly
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

Minimum 5 years of support experience, Experience managing a technical team, Excellent written and oral communication skills, Customer-oriented mindset.

Key responsabilities:

  • Manage a team of Sustaining Engineers
  • Attend/facilitate customer status and technical meetings
IDEMIA logo
IDEMIA https://www.idemia.com/
10001 Employees
About IDEMIA
IDEMIA Group unlocks simpler and safer ways to pay, connect, access, identify, travel and protect public places. With its long-standing expertise in biometrics and cryptography, IDEMIA develops technologies of excellence with an impactful, ethical, and socially responsible approach. Every day, IDEMIA secures billions of interactions in the physical and digital worlds. IDEMIA Group brings together three market-leading businesses that enable mission-critical solutions: • IDEMIA Secure Transactions is the leading technology provider who unlocks safer and easier ways to pay and connect. For more information, visit www.idemia.com/business/idemia-secure-transactions • IDEMIA Public Security is a leading global provider of biometric solutions that unlock convenient and secure travel, access, and protection. For more information, visit www.idemia.com/business/idemia-public-security • IDEMIA Smart Identity leverages the power of cryptographic and biometric technologies to unlock a single trusted identity for all. For more information, visit www.idemia.com/business/idemia-smart-identity With a global team of nearly 15,000 employees, IDEMIA Group is trusted by over 600 governmental organizations and more than 2,400 enterprises in over 180 countries. For more information, visit www.idemia.com and follow @IDEMIAGroup on X.
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Job description

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

  • Manage a team of Sustaining Engineers, including, but not limited to time sheet approvals, approvnig PTO requests, expense approvals, scheduling on call rotation
  • Identify quality and cost improvements
  • Weekly mangement status reports
  • Attend/faciliate customer status and technical meetings
  • Manage Sev 1 technical meetings
  • Create/Facilitate Root Cause Analysis of a system outage
  • The US base salary range for this full-time position is $107,820-$134,780 + bonus + benefits. Our salary ranges are determined by role, level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Qualifications

  • Minimum 5 years hands on support experience in a high-pressure environment
  • Previous experinece managing a team of technical support engineers required
  • Excellent written and oral communication skills required
  • Team oriented
  • Customer oriented

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportQuality ImprovementCost ReductionRoot Cause AnalysisCustomer Engagement

Other Skills

  • Team Management
  • Teamwork
  • Communication
Are you interested?

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