Account Director, Direct Mail

Purpose of the Job

HH Global seeks Account Directors (AD) who have broad marketing experience and capabilities to deliver value to our clients by managing existing program scopes, while identifying new workstreams and solutions to deliver HH Global’s full suite of services. ADs must have excellent client relationship and communication skills as they are responsible for developing and fostering trust with key stakeholders across all elements of our pro grams. The AD oversees an onsite client service team and is accountable for all activities related to exceptional service delivery – creative /digital, item development, procurement, operations, and warehousing/ logistics support. This role is ultimately responsible for the successful execution of client projects and has direct accountability for account financial and operational performance, growth, and all program service level agreements.

The ideal candidate is a self-starter, diligent, possesses accountability, high-energy, and is passionate about strategic and creative solutions that exceed client expectations. Each Account Director manages a business within our business , leveraging HH Global’s technology and expertise to create new solutions that deliver results . They diagnose and solve any service delivery issues that arise and ensure strategic initiatives, such as sustainability, are met.

Key Responsibilities

• Develop and expand strong, strategic and collegial client relationships.
• Maintain and increase program revenue and profitability.
• Uphold superior service and transparency standards.
• Act as a vital link between client, creative and production teams, suppliers and shared service teams to ensure all terms of the contract and SLAs are met.
• Attend client marketing meetings , coordinate with applicable client agencies, and provide strategic guidance to the client service team to optimize bidding and production processes.
• Serve as the P&L owner for client relationships, including financial and operational performance, budget, and forecast management.
• Review and maintain job profitability for direct mail campaigns and programs in line with contract obligations.
• Ensure quantitative and qualitative account performance.
• Ensure account profitability and competitive pricing in collaboration with the Strategic Sourcing team through developing overarching strategies for sourcing and optimal supplier selection .
• Partner with Operations Business Partners to produce and present quarterly business reviews with an emphasis on data and incremental growth opportunities.
• Serve as a subject matter expert and point of escalation for direct mail knowledge and resolving account team issues, both internally with support resources and with clients.
• Understand team roles and responsibilitie s in order to connect team members with appropriate subject matter experts and support resources.
• Reinforce compliance with company policies and procedures with respective teams.
• Manage contract renewals in partnership with sector leadership.
• Manage SG&A in accordance with budget.
  
  

Knowledge, Skills + Experience

• 5+ years of Direct Mail specific experience
• Minimum 5-8 years of hands-on account management, creative and/or production experience across multiple, high volume or highly complex client(s) within a client service model.
• 5-8 years of direct client interfacing experience.
• Strong proficiency and expertise in direct mail production strategies and best practices.
• Propensity and experience interacting with senior-level decision makers.
• Willingness to accept accountability and take a solution-oriented approach.
• Ability to learn quickly and proactively adapt to new client requirements.
• Experience with full P&L oversight and accountability with strong business and financial acumen.
• Experience with complex contract review and negotiations .
• Proven project and people management skills with oversight of large teams.
• Exhibited proactive and analytical solutions-oriented approach to problem solving.
• Excellent written and verbal communication and presentation skills.
• High proficiency with Microsoft Office software , specifically Excel and PowerPoint.
• Proven track record of continuously meeting or achieving established goals.
• Bachelor's degree in a related discipline.
• Must be legally authorized to work in the United States without the need for current or future employer sponsorship.
  
  

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

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