Senior Director of Engineering & Operations- East Region

We are looking for a dynamic and experienced Senior Director of Engineering & Operations- East Region to join our team and help lead operational success within our Eastern Region which includes Antietam Cable in MD, Burlington Telecom in VT, and NK Telco in OH.  The successful candidate will oversee the planning, implementation, maintenance, and reliability of all inside plant including engineering and network operations of headend, core, access, and server environments.  This role is crucial in ensuring the effective deployment, maintenance, and optimization of our Fiber and DOCSIS based products, and related technical network infrastructure supporting all customer segments.  

Job Type: Full-time

Location: Remote

Rate:  $125,000-$190,000 annually plus bonus

Reporting to:  VP of Network & Product Planning

Travel Requirements:  20-30%

Primary Responsibilities Include:

•  Lead all technical operations employees across the Eastern Region to provide direction, mentorship, and professional development opportunities. 
•  Ensure proper execution of design architecture, deployment, and ongoing maintenance for all technical work being performed in a seamless manner across Inside Plant infrastructure cohesively aligning all access, core, and headend activities.
•  Develop and execute strategic plans that collaboratively unify technical operations groups to meet overall company’s goals and objectives. 
•  Operationalize methods & procedures that bring ongoing capital efficiencies on infrastructure investment upgrades. This includes overseeing headend build out, core/access network design and implementation, server infrastructure, and ongoing maintenance.
•  Oversee performance by 3rd Party vendors.
•  Manage technology lifecycle planning, executing the successful transition to new hardware and services.
•  Monitor and analyze data driven metrics ensuring high-quality network & service reliability, on-time performance, safety, and growth scalability.
•  Manage the technical operations budget, including capital expenditures, operational expenses, and resource allocations.
•  Ensure compliance with industry standards, regulations, and best practices, with a strong focus on Business Continuity Planning discipline (network security and disaster recovery.)
•  Foster collaboration to most effectively execute innovative solutions and best-in-class strategy streamlining opportunities.
•  Stay abreast with emerging technologies and industry trends to bring continuous improvement ideas that enhance operational efficiencies, reduce costs, and consistently bringing high quality internal and external Net Promoter Scoring.

The successful Senior Director of Engineering & Operations has:

• Bachelor’s degree in business, engineering, computer science, technology, or related field; and/or successful equivalent technical leadership experience in a similar role, preferably within a fiber industry service provider operator.
• 10-15 years of progressive technology experience displaying success aligning the various facets of technical operations, engineering, and operational management 
• Demonstrated understanding of regulatory environments and executing best practices to bring most cost-efficient resolutions to franchising, pole attachment, and other Right-of-Way matters that facilitate timely delivery of expansion initiatives.
• Strong people skills that motivate, inspire, and develop an ongoing high performing cross-functional technical team.
• Ability to develop and implement strategic plans to align with business objectives and effectively lead technical team through market driven transitions
• Financial acumen developing and managing capital & operational budgets while appropriately allocating required resources efficiently.
• Exceptional problem-solving and metric driven data analytical skills bringing keen attention to detail that delivers operational success towards overall business objectives
• Cross-Functional collaboration working with other departments, other regional properties, and corporate to ensure cohesive operations with stakeholders across all levels and key stakeholders
• Ability to present technical information to non-technical stakeholders clearly and effectively.
• A commitment to understanding and meeting customer needs and improving service delivery.

What we offer:

• Family Medical (3 plans to choose from), Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays

When you join Antietam Broadband...

You'll be joining an award-winning company and team.  We also believe in giving back to the community and we want our employees to have the opportunity to do so.  We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.  For more information, go to www.schurzchoice.com. 

Schurz Communications and its subsidiaries strategic objectives:

• We will attract, invest in, communicate with, and retain top talent. 
• We will innovate, partner, experiment and create a better future together. 
• We strive to continuously improve operating performance to ensure sustained growth. 
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:

• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus

The employee generally works in an indoor office environment.