Job Description
NSF Diegem is recruiting a “Complaint & Administration Coordinator”. You will be in charge of the daily administrative support of the client for whom you carry out the mission. This activity can be extended according to the evolution of customer demand, the continuous improvement of customer services. Active or passive participation in proposals, implementations and project management - customer satisfaction oriented.
Responsibilities
Handling complaints and claims:
- Management of a mailbox, management of emails – with priority system.
- Analysis of complaints/remarks/non-conformities/miscellaneous requests.
- Management of the degree of seriousness and importance of the file, management of priorities and implementation of appropriate actions.
- Management of unforeseen events, emergencies, sensitive files, recurring files, recall.
- Respect for customer requests and deadlines.
- Use of computer tools, encoding, compilation, use.
- Respect and follow-up of internal and customer procedures.
- Autonomous case management.
- Integration of customer requests
Follow-up Of Files
- Management of all requests by finding/proposing logical and adequate solutions.
- Follow-up of requests, emails, by carrying out investigations, searches by different means.
- Contacts with suppliers, stores, customers, colleagues, others, reminders and closure of files.
- Evaluation of reports/responses from suppliers/stores/labs/others.
- Implementation of corrective actions and follow-ups.
- Follow-up of services, expectations and operational issues
- Resolution of customers' technical issues.
- Respect for deadlines.
Additional Tasks
- On-demand coaching for a team/stores/colleagues/others.
- Possibility of processing and monitoring accounting management – accounting balance.
- Billing assistance.
- Possibility of reporting - statistics according to the customer's request.
- Be part of the management team of the "Emergency-line".
- Processing the customer's various requests by giving customer satisfaction.
- Respect for good manners and correct attitude on the part of the customer.
- Minimum 2 years of experience in a similar position (client complaints food & non-food)
- Dynamic, rigorous, logical, coherent, attentive, organized and precise.
- Sense of priorities
- You know how to show initiative, autonomy, flexibility and the ability to adapt and know how to live.
Qualifications
Experiences and qualifications :
- Languages : Dutch perfect command,+ good knowledge of French / English
- Good command of MS Office (Word, Excel, PowerPoint, Outlook, Gmail).
- You demonstrate teamwork skills
- You are solution-oriented and quick in the execution of corrective actions inherent to the activity
- Autonomous
- Position requiring on-site and customer-site visits.
What NSF offers you
If you want to be part of a dynamic team and work in a pleasant atmosphere with a common goal: together focus on client satisfaction, then this opportunity is for you.
We do this in a challenging industry with regards to healthy, sustainable and quality food. We’re passionate about our job and together we have a broad, positive impact on our world.
At NSF you will continue to grow your expertise and share your knowledge with your colleagues, so send us your CV and motivation letter in English and you will have the opportunity to brainstorm on hot topics such as food safety, nutrition score, food legislation, etc…
- Health and Group Insurance
- Meal vouchers (8€/day)
- Eco-vouchers
- 20 days off+ 12 days recuperation time
- +-90% remote
NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.
Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards
“Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.”
