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Sandav
201 - 500
Employees
About Sandav
WE ARE SANDAV
A unique service company, with a technological soul.
Since 2007, we are set out to become a paradigm shift within a traditionally cold industry.
How? By putting our values into practice and, starting by taking care of our colleagues, suppliers and clients.
We count people, not numbers #weareunique
WE ARE VALUES
• Trust: Comes from integrity. We lead by example and deliver on our promises. We are transparent and if we cannot do something, we say so.
• Commitment: We are committed to doing things right based on honesty and respect. We are committed to our relationships and offer the best of ourselves.
• Quality: We pursue excellence in our daily work and relationships. We are driven by innovation to become more agile and efficient.
WE ARE GLOBAL
We are present in 3 countries (Spain, Romania and Chile) with many more to come, soon.
WE ARE SOLUTIONS
Our commitment is to create value by delivering what you need, through a range of IT Services:
• Team as a Service: Scale your projects on demand and meet deadlines with the help of our skilled IT professionals.
• Software Factory: Our experienced in-house team brings our clients' ideas to life, by developing customized software solutions and applications.
• Tech Outsourcing: We provide solutions and services so you can focus on your business.
• Recruiting: We find the most suitable person, in the shortest amount of time, for you.
• IT Training: We strengthen your team's knowledge and skills on technology.
• Digital Transformation: we help our clients meet their objectives through the digitization of processes
As well as, through a complete portfolio of BPO services that help our clients in other areas:
• International Consultancy
• Advisory and Management services
• Tax & Legal
• Strategic Consultancy and Organizational Development
WE ARE FAMILY
Tired of being treated as just a number, and not as the person you are?
Join our #SandavFamily 😉
#WEAREPEOPLE
En Sandav estamos buscando un/a Consultor/a de GENESYS ENGAGE para proyecto de larga duración y de carácter internacional (necesario buen nivel de inglés, B2 oral y escrito), de mantenimiento y evolución de una plataforma de Contact Center en una compañía dinámica y fuerte a nivel tecnológico, pudiendo teletrabajar 100% remoto desde cualquier ubicación de España.
Funciones
Parametrización
Configuración
Desarrollos de nuevos proyectos en este entorno
Nuevos módulos
IVR
Soporte y gestión de incidencias
Requisitos
Experiencia de 3-4 años en administración de plataformas Contact Center Genesys Engage aportando expertise en el conjunto de tecnologías Genesys (como CTI, SIP, IVR Composer, Outbound,...)
Experiencia en integraciones multicanal y bots aplicados en los diferentes canales, como por ejemplo: Chat, Chatbot, Whatsapp, otros.
Diseñar y desarrollar aplicaciones de enrutamiento para voz y multicanal utilizando Composer.
Experiencia comprobada en integraciones con API basadas en REST y SOAP.
Buen conocimiento del enrutamiento de llamadas desde la red del operador a la red local a través de una troncal SIP.
Valorable conocimiento en IP PBX
¿Qué ofrecemos?
Salario en función de experiencia aportada
100% teletrabajo.
Horario 8.30-18h L a J y V hasta 15h
Productos de retribución flexible a elegir como seguro médico y/o tickets restaurant
Clases de inglés on line voluntarias.
Required profile
Experience
Spoken language(s):
Spanish
Check out the description to know which languages are mandatory.