Enterprise Incident Management - Incident Commander

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/Department

The Incident Commander is a senior role as part of a global, follow the sun team, where the focus is on managing incidents as part of the Incident Management team enterprise wide.

Note: the Incident Commander role is a full-time remote role.

The key responsibilities of the role include;

• Manage and triage incident command centers (in collaboration with Technology) to appropriately respond and recover from operational and / or technology-related incidents

• Collaborate with teams to provide threat and vulnerability monitoring from our technology platforms and any market infrastructures

• Support the development and update of incident communication templates to be used for providing stakeholder updates on real and/or potential business-impacting events

• Support post incident assessments, documenting results of assessment, and tracking follow up deliverables identified including analysis, root cause, and immediate remediation

• Provide Incident Management stakeholder training as needed

• Support coordination between the teams and the Corporate Risk Incident Response Teams. Including coordination of stakeholder actions and reporting statuses for significant incidents

• Work within the team to ensure that operational, productivity and volatility metrics are in place to manage Business Reporting / Escalation of Incidents to Senior Management and Resiliency Office

• Where necessary provide representation for in LIRT, BIRT and CIRT

• Supports the resolution of highly complex or unusual business problems applying advanced critical thinking

Skills/Experience

The successful candidate will benefit from having;

• Several years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.

• Knowledge of crisis management, disaster, and business recovery and continuity management

• Understanding of risk management practices including cyber security and how they apply in Financial Services organizations including the impact of regulation on operational resiliency matters

• Experience Supporting the implementation of projects and working with cross-functional teams

• Working knowledge of technologies relevant to responsibilities

• Strong understanding of data analytics and related tools including Power BI

• Strong collaboration, communication and presentation skills

• Ability to drive to execution

• Applies knowledge of key business drivers and the factors that maximize department performance

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.