Enterprise Incident Management - Senior Consultant (Governance and Reporting)

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/Department

This role sits within the Enterprise Incident Management (EIM) Governance & Reporting function and reports into the Team Leader for the Governance and Reporting function. The role is designed to support the Team Leader and ensuring compliance with EIM policies/frameworks and support the reporting function including the Enterprise Horizon Scanning and Threat Monitoring program.

Responsibilities include: Supporting the incident management governance and reporting function, ensuring compliance with Regulatory and organizational standards, and driving continuous improvement. The position will also act as a liaison point for the regional Incident Management Teams and coordinate with internal cross functional teams.

Note: This role can be worked on a full-time remote basis.

The key responsibilities of the role include;

• Support the Team Leader and be a valued contributor to the Governance and Reporting team, driving the output for data analysis/reporting, risk assessment and ensuring continuous improvement.

• Ensure changes to EIM policy, standards, plan, procedures are tracked, implemented and then communicated in appropriate forums/councils. In addition, monitor Enterprise Change Management Significant Initiatives and assist with analysis at tollgates.

• Support and update the EIM team reporting process, namely:

  • Monthly dashboards

  • ERM Risk Inventory for applicable incidents

  • Assist with record management of incident details post incident closure

• Responsible for supporting and contributing to the Enterprise Horizon Scanning and Threat Management forum, including:

• Perform Event analysis, producing a risk impact summary for all new events

• Input to Forward Looking Risk Events in ERM

• Support the After Action Review (AAR) process, including:

• Assist with documentation of action tracking

• Document Issues in Service Now Issues Management module

• Support and contribute in the development for a testing program for the EIM team based on relevant risk factors and potential impacts to the organization. Help to deliver testing for the EIM team, evaluate performance and  support/track remediation actions to demonstrate continuous improvement.

• Support the development, review and execution of the EIM communications strategy ensuring compliance to agreed procedures, plans and standards.

Skills/Experience

The successful candidate will benefit from having;

• A number of years related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.

• Knowledge of crisis management, disaster, and business recovery and continuity management in a financial or corporate environment.

• Strong experience in managing policies, procedures and guidelines, combined with analytical and leadership.

• Ability to prioritize multiple projects and engagements whilst meeting tight deadlines.

• Knowledge of US, UK and European regulatory frameworks.

• Applies knowledge of key business drivers and the factors that maximize department performance

• Strong understanding of data analytics and related tools including Power BI

• Strong collaboration, communication and presentation skills

• Ability to drive to execution

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.