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GCFR - Manager

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

High School Degree (GED), some college preferred, Five years management or equivalent experience, Computer Proficiency (MS Office Suite), Bilingual skill a plus.

Key responsabilities:

Lead and train team members
Monitor customer service quality and productivity

Copart XLarge https://www.copart.com/

5001 - 10000 Employees

See all jobs

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Global Call for Release Manager is responsible for leading a team of Managers and a remote office staff to achieve customer service goals and ensure Copart processes are implemented and followed. The team that the remote Manager oversees may have one or a variety of process areas they may be asked to support. Through a thorough understanding of Copart practices, the Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations, while working directly with any/all peer managers to successfully execute and propel the GCFR platform. Occasional travel as needed.

Essential Duties

Hire, train, develop and motivate staff members.
Drive customer service by auditing call quality
Drive productivity and quality by auditing files via the system
Drive "1st call resolution" by reporting and auditing
Manage day to day needs of all position managed.
Ensure teams performance is within company standards.
Provide direction to team regarding all duties and goals.
Employee scheduling, and attendance management.
Conduct employee performance reviews in a timely manner.
Give continual coaching to employees to foster transparent communication.
Ability to complete job task for position supervised.
Lead team to meet or exceed business goals.
Plan and lead virtual team meetings per company standards.
Handle employee/customer service issues
Other duties as assigned.

Required Skills & Experience

High School Degree (GED), some college preferred
Five (5) years management or equivalent experience
Computer Proficiency (MS Office Suite)
Excellent communication skills -- verbal and written
Excellent customer service skills
Ability to hire, train and develop employees
Typing at least 45 Words Per Minute
Basic 10 Key proficiency
Ability to multi task in a fast paced environment
Ability to manage expenses with basic accounting and inventory management skills
Ability to work in a fast paced environment
Managing multiple processes for employees
Conflict management skills
Valid Driver's license
Ability to travel as needed
Ability to respond to alarm calls as needed
Bilingual skill a plus

Benefits Summary

Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts

Along With Many Other Employee Benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.