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Manager, Area Service - Richmond, VA

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's Degree or Equivalent work experience, 2 years Management experience, 5 years' experience in high-tech service organization, 3 years of field-based experience.

Key responsabilities:

Manage area expense goals and objectives
Establish customer satisfaction and maintain relationships

Canon Medical Systems USA, Inc. Large https://us.medical.canon/

1001 - 5000 Employees

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Job description

This role supports the NE with the ideal candidate residing in or near Richmond, VA.

Effectively manage Area expense goals and objectives. Know the competition; implement effective strategies and tactics in the marketplace to achieve revenue and margin objectives.
Establish and maintain effective relationships with customers. Develop and maintain customer satisfaction through personal contact and prompt resolution of service problems. Communicate unresolved/escalating problems to Zone Service Manager and/or other appropriate personnel.
Aggressively sell Service contracts, negotiate in tough situations to win business and maintain Area and Zone objectives. Manage contract compliance and is up-to-date on the applicable Federal, State and Local laws, including Regulatory laws.
Build and coach effective local customer teams; let people be responsible for their work; share ownership and visibility; define success in terms of the whole team.
Coach Customer Engineers to effectively deliver customer solutions.
Determine Area technical training requirements and implement plans to achieve customer satisfaction and technical competence.
Plan for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities).
Team with Sales personnel to win business and resolve customer issues. Provide Sales support such as lead referral; provide input into RFP responses.
Ensures that the requirements of compliance and safety programs are completed on a timely basis including CMSU policies, procedures, environmental, safety and health laws.

Good knowledge of business practices and procedures.
Functional computer skills including spreadsheets and their applications, databases, Internet.
Proven ability to develop and maintain internal and external relationships.
Demonstrated ability to use tact and diplomacy to develop and maintain internal and external relationships.
4 Year / Bachelor's Degree or Equivalent work experience in lieu of degree.
2 years Management experience.
5 years' experience in a high-tech service organization (preferably in medical imaging), at least 3 of which are field-based
This role supports the NE with the ideal candidate residing in or near Richmond, VA.
Range in $130, 000 base salary or DOE plus performance incentive with upside potential.