Industrial Technical Services Representative

Job Description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Work Situation

While this is mostly a work from home position, an initial visit to our local office in Emelle, AL may be required for training. Candidates can reside anywhere, but preferably in the Central time zone. The work schedule is Mon-Fri 8am-5pm or 7am-4pm CT.

Quick Snapshot

The Industrial Technical Services Representative (TSR) is an inside support role servicing both our internal and external customers with their industrial waste solutions. You will be aligned with a geographic territory supporting one (or several) of our Industrial Account Executives who are selling in the field and acting as a point of contact with our customers in those areas. Half of your day will be spent on the phone, and the other half working on email communication and in our WM systems and programs. This will require excellent organizational skills and an ability to navigate computer programs like Salesforce and Microsoft Office quickly and efficiently. We would also prefer some exposure to hazardous and non-hazardous profiling and knowledge of RCRA.

I. Job Summary

Partners with Industrial Solutions sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options.

II. Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other additional duties may be assigned.

• Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.
• Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests, and appropriate forms.
• Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues.
• Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence.
• Effectively utilizes, coordinates, and cultivates relationships with internal and external customers.
• Contributes to the achievement of the assigned territory revenue goals for the Industrial Solutions sales teams.
• Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Drives new opportunities through written correspondence, collateral materials, email, and phone calls.
• Provides leads to account managers and program managers using WM sales management tools.
• Conducts effective probing of inbound customer calls to identify the proper methodology to “close” the customer.
• Assists account managers with receivables and collections issues.
• Handles inbound customer calls and referrals from account managers.
• Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.
  
  
  
  

III. Supervisory Responsibilities

This job has no direct supervisory responsibilities.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

Education and Experience

• Education: High School Diploma or GED (accredited).
• Experience: One (1) year of relevant work experience (in addition to education requirement).
  
  
  
  

Certificates, Licenses, Registrations Or Other Requirements

• Applicable regulatory training.
  
  
  
  

Other Knowledge, Skills Or Abilities Required

• Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required. Requires proven experience with Microsoft Word, Excel, and PowerPoint. Requires superior interpersonal skills for internal and external interactions.
  
  
  
  

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. Ability to write routine reports and correspondence required. Ability to speak effectively before groups of customers and/or employees of organization is required.
  
  
  
  

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers is required. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference and volume is required.
  
  
  
  

REASONING ABILITY:

• Ability to prioritize and apply common sense to carry out instructions furnished in written, oral, or diagram form is required. Ability to deal with and solve practical problems is required.
  
  
  
  

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting and work from home setting.
  
  
  
  

The expected salary range for this position is $43,000 – $59,000. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position will also be eligible to participate in a sales incentive plan.

VI. Benefits

You’ll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability. We have a great Employee Stock Purchase Program (ESPP), a fantastic company match on 401K (4.5% with NO vesting period), generous vacation time, and go back to school for free with the Your Tomorrow education benefit!

About Us

ABOUT WM

WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

About The Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.