Business Development Mgr -Service Solutions (Remote)

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

About The Role

Role Purpose

Business Development Manager – Value Added Solutions

Identify

• Support and drive Sales by aligning activities behind sales strategies and objectives in an effective and efficient way through joint account planning activities with sales teams.
• Provide Value Added Solutions insight to our sales teams that to drive channel compliance, sales and services growth.
• Coach and Develop field sales teams to help them provide high quality pre-qualified leads.
• Provide seamless integration with Field and Corporate sales strategies.
  
  

Qualify

• Use current and potential account performance to evaluate and prioritise activity, based on an informed understanding of cost and benefit.
• Evaluate a customer’s suitability and readiness to implement an RS Solution and make commercially driven decisions to proceed with or decline implementation opportunities.
• Provide a consultative approach when positioning the RS Value Added Solutions and influence the customer’s perspective by building value in the mind of the customer to develop competitive advantage.
• Support the implementation of our sales teams account development plans by establishing a broad range of influential customer contacts across all levels of accounts. Support the sales teams in gaining and applying knowledge of the structure & decision-making procedures within customer’s accounts.
• Have a genuine interest in, and be empathetic towards, the customer’s needs, challenges and objectives.
  
  

Implement

• Effectively utilize and co-ordinate internal resources to deliver on projects and targets.
• Create end user engagement that drives channel compliance and sales growth.
  
  

Maintain

• Continually identify and exploit opportunities to profitably grow the business and to provide greater efficiency to RS.
• Be the voice of the customer by understanding their future needs and to feed this into the VAS Product Management Team.
• Have a detailed understanding of the product and services offered by key RS competitors within marketplace and communicate the demand for emerging technologies and products to the relevant internal stakeholders.
  
  

Responsibilities

• Contribute towards the profitable growth of the Americas business with a specific focus on expansion of RS brand recognition development through our continually evolving range of Value-Added Services.
• Support the success of sales strategies by aligning activity behind them to drive them forwards.
• Use deep understanding of RS Value Proposition to effectively protect and grow revenue.
• Take ownership of Value-Added Solutions projects within accounts and actively drive business through adding demonstrable value to our internal and external customers.
• Ownership for the creation of business strategies to drive solutions performance.
• Proactively own and drive pipeline ensuring biggest and best opportunities landed through joint planning with Sales Teams.
• Drive services business strategy and ensure activities are aligned behind this.
• Planning of all resources.
• Support sales capability with respect to our services offer by mentoring and coaching teams, and ensuring sales activities are aligned.
• Accountability for customer data integrity and protecting data confidentiality.
• Externally, the BDM will deliver through all levels of contacts in Procurement, Finance, Production and Operations. The BDM must also raise the level of our business conversation to Senior Management and ensure our business relationship is protected in the long term by aligning senior leadership where suitable.
  
  

Candidate Requirements

Education and/or Experience

Required

• Bachelor’s degree in business or related field or 5-7 years in business development
• The ability to think broadly and in an agile way.
• Excellent written and verbal communication skills
• Recognition that ‘attitude’ is key to success, consisting of openness, curiosity, confidence, enthusiasm, tenacity, working effectively with others and a strong work ethic.
• Self-motivation with the ability to develop set your own agenda and work independently in a national field-based role.
• Capability in business planning and project management.
• The ability to create customer need and opportunities, rather than respond to them.
• Positively challenge to pursue opportunities for Continuous Improvement.
• Have a positive sales mindset and ‘Belief’ in the RS sales strategy and always be motivated.
• Works well under pressure, whilst creating quality output.
• Ability to problem solve and establish a suitable and appropriate customer solution.
• A high degree of learning agility, emotional intelligence, as well as a deep understanding of who they are / what makes them tick.
• Proficient in Microsoft Office
  
  

Desirable

• Experience of MRO procurement strategy, eProcurement, Maintenance or Inventory solutions.
• Experience of solution-based sales techniques.
• Experience within a multi-site distribution environment.
  
  

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.