Location: This is a remote field-based role requiring travel throughout BC.
Salary: $125,000 – $155,000
Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits
About Specsavers
Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.
Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.
At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.
But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.
If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.
What You’ll Do
Purpose of the role
The Retail Relationship Manager role is pivotal in ensuring that new stores launch and continue to operate successfully and meet performance and business expectations. The RRM will work regularly and closely with a store’s Retail, and Optometrist Partners to ensure they are effective, and capable of achieving their budgets and business plans. Key to this role is the ability to coach, develop, and quickly course correct stores and their Partners which are failing to meet business expectations. Leaning on the Partner Support team, and Retail Training Managers to support Partner’s basic requests, an RRM is dialled in on day-to-day store performance and KPI delivery and ensuring excellent compliance and execution of the brand standards as we work as a team to grow market share.
Key Responsibilities
Trading, growth and profitability:
- Responsible for the development, trading performance and growth of all Partners within your group of stores/Province.
- Support the partners with the formulation and creation of their store annual business plan ensuring it includes colleague/labour resource planning, and an effective in-depth volume growth plan.
- Help the partner deliver on their annual plan and proactively share best practices from other stores, encouraging “pay it forward” across the Partner network.
- Ensure every Partner in your group is working to drive their own business volume and success through outreach and traffic driving behaviours in and out of store.
- Support the partners to deliver the best possible customer journey, recommending improvements and support available to support this.
- Work with your Partners to review and consistently evaluate the store P&L statements, KPIs and when needed drive noticeable improvement of performance within an 8-to-12-week window.
- Responsible for meeting the Canadian annual plan, and other support office initiatives within your stores.
- Ensure you are up to date with competitor activity and feedback any local competitor information which may have an impact on the broader business.
- Develop a plan for your stores to ensure we have the appropriate physical capacity in our businesses for the next 5 years.
Partner relationship and support:
- Build an in depth understanding of each of the businesses you support.
- Build a supportive and meaningful business relationship with the store partners to support them to grow and develop their business.
- Work cross functionally with support office team to support the development of your stores by leaning on Partner Support and Learning and Development Team.
- Work with nominated Partners to engage all Partners, plan and deliver effective regional meetings/seminars to drive business improvement. Ensure Regional communications are timely and effective.
- Impartially facilitate two-way communications between Specsavers Canada and partners and between partners, attempting to resolve issues without the need for board intervention. Use escalation tools available to drive compliance.
Store colleague and partner development:
- Ensure there is a people focus as part of the business plan to ensure the effective development of the team.
- Support the store partners with their personal development, acting as coach / mentor as appropriate.
- Support the induction and development of Partners in your stores and seek to continually improve the quality of our Partners.
Risk management:
- Ensure financial and underperforming stores are quickly identified and have a bespoke plan to improve volume and profit within 8 to 12 weeks.
- Ensure stores represent the Specsavers brand and are always compliant.
What We’re Looking For
- Willingness to regularly travel throughout BC to our Specsavers locations
- Ability to build strong personal and meaningful business relationships
- Confidence to influence and challenge to ensure the right business outcomes
- Ability to coach and guide to help achieve the required outcomes
- Ability to effectively manage stakeholder relationships
- Is commercially astute and able to think innovatively and creatively to resolve problems
- Strong financial and analytical skills
- Ability to communicate effectively and at all levels, and adapt your communication style to suit audience and engage and present in a variety of different forums
Our Fellow ‘Speccies’ Enjoy
- Generous vacation allotment and 1 paid volunteer day
- 1 extra paid day off and an eyecare voucher on your birthday
- RRSP matching
- Quarterly performance bonus
- Healthcare spending account
- Health and dental benefits effective on your first day
- Team and company social events
Behaviours We Value
- Collaborative: We work together as one Specsavers to deliver our purpose
- Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
- Compassionate: We care, support, and help each other
- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term
We hope that in applying with us, you value these things as well!
Our Hybrid Work Model
Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.
