Implementation Specialist

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
  
  

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

The Implementation Specialist is a key member of the Operations team. They work with new customers to perform system, solutions, service and technical implementation for merchant accounts and business stakeholder.

Responsibilities

• Develop an extensive working knowledge of NET1 and partner products/services
• Implement add-ons, and integrations for all new and existing customers
• Ensure client satisfaction and retention through timely delivery of the add-on products, services or integrations
• Confirm customer can connect and use add-on products or integrations after the implementation has been completed.
• Work with support on handling technical issues with add-ons, and integrations
• Provide live webinar training to merchants
• Communicate with sales teams on the status of the customers calls
• Manage multiple implementations needs at one time.
• Assist with supporting all NET1 customers
• Provide system and reporting training using Go-to-Meeting and Go-to-Training either individually or a group basis
• Help in the creation of best practice dealer processes and work with Documentation team to get processes defined for our internal team
  
  

In addition to our competitive salary and award-winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.