Director of Cloud Operations

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
  
  

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

The Director of Cloud Operations is critical to the success of ECI and it’s customers. The Director will fill the gap between Cloud Operations and the Product/Dev Teams focusing on improving the delivery of the ECI products to the customers. This role will work closely with the product dev leaders, participating in weekly sprint planning to provide support/consulting and advocate for the improvements needed to provide a world class Cloud experience. The Director will be responsible for bringing thought leadership and direction to the SRE and Platform teams, driving observability, automation, security and cloud operations. They will be responsible for building systems and tooling to enable and empower the dev teams to work more efficiently while keeping a cloud-first mentality. This is an internal product-facing role that will work and collaborate closely with development teams, support teams, architects and peer engineers for planning, development, and implementation of solutions for various systems.

Responsibilities

• Leading the development and execution of a comprehensive multi-cloud strategy that supports ECI’s objectives, driving secure, efficient, reliable and innovative Cloud solutions.
• Continue to drive our platform engineering initiatives to establish a CCOE approach to both our Public Cloud and Colo environments.
• Drive Monthly reports from each SRE for their BU’s uptime and reliability metrics, ultimately driving improvements as needed for increased reliability
• Design processes for improving operational stability of the ECi Cloud.
• Create tooling with documentation to scale the ECi Cloud
• Coordinate incident management On-Call rotation and drive root cause analysis
• Collaborate with engineering teams, product owners and other stakeholders to develop automation tooling and CI/CD procedures
• Continual development of monitoring tools and best practices
• Act as a subject matter expert in cloud technologies, guiding the engineering team, SREs and platform teams while partnering with IT, security/compliance and business teams to deliver projects that align with strategic goals.
• Support and manage cloud infrastructure and environments (AWS, Azure, IBM, GCP, Oracle, Private Cloud)
• Ability to drive standardization across the team by building repeatable processes to ensure Cloud Stability
• Complies with security standards and technical design
• Handle HR duties, Review and approve Time-Off, Coordinate Schedules, Perform Annual Reviews
  
  

Qualities & Skills Required

• Bachelor’s degree in computer science, Engineering, IS
• 7+ years’ experience in a 24×7 high-availability production Cloud environment
• Strategic Leadership and Visionary thinking in Cloud computing
• Building and nurturing cross-functional teams
• Configuration management and automation tools such as Ansible, Terraform, etc
• Experience with CI/CD tools and implementing best practices
• Experience in a CCOE structure preferred
• Experience with Cloud FinOps highly preferred
• Strongly prefer prior experience in Microsoft Windows (Server and Guest OS) and Linux
• Experience with configuring and extending monitoring tools
• A background in automating the management of a data center environment
• Good understanding of Software Development Lifecycle
• Excellent analytical and problem-solving skills
• A passion for system stability, performance, scalability and customer success
• Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives
• Strong interpersonal and team building skills
• The desire to take advantage of training and learning opportunities
  
  

In addition to our competitive salary and award-winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.