Mortgage Administration Manager

MORTGAGE ADMINISTRATION MANAGER

• Home Based-
  
  

£27,000 - £30,500 inc Bonus

Overview

We are seeking an initiative-taking and highly organised Admin Manager to oversee the day-to-day operations of the administrative team, ensuring smooth workflow, timely resolution of issues, and effective management of various tasks across departments. The ideal candidate will have strong leadership skills, experience in managing teams, and the ability to manage a wide range of administrative duties while maintaining a high level of efficiency and accuracy.

What You Will Be Responsible For

• Daily Management:
• Address daily queries and issues, along with managing various ad-hoc tasks as required.
• Support in escalating and resolving complex cases, ensuring timely resolutions.
• Team Support and Oversight:
• Oversee day-to-day activities including annual leave, employee reviews, organizing holiday cover, and managing sickness records.
• Support team members by assisting with pipeline business, managing diaries, and ensuring deadlines are met.
• Manage and conduct sales progression meetings, preparing necessary documentation and coordinating with key individuals such as L&NH, Claire, Courtney, etc.
• Reporting & Data Management:
• Manage aged debt, ensuring accurate tracking and resolution.
• Oversee trackers, system reports, audits, and overall system management.
• Produce and analyse introducer progression reports and ensure pipeline turn and KPIs are managed efficiently.
• Maintain and track spreadsheets for management reporting and performance metrics.
• Process Management & Improvements:
• Manage and oversee Anti-Money Laundering (AML) tasks, packs, and processes, ensuring compliance with all regulations.
• Strengthen relationships with panel solicitors, handle bulk chasing, and manage escalations as needed.
• Continuously review, adjust, and implement process improvements for workflow, panel solicitors, developers, and Housing Associations (HAs).
• Training & Development:
• Support and coach the administrative team, conducting separate training sessions tailored to individual needs.
• Conduct monthly one-on-one meetings with team members, and perform core competency reviews every six months.
• Provide full training to new administrators and continually enhance the training pack for maximum team efficiency.
• Recruitment & Resource Management:
• Lead recruitment efforts, including conducting interviews and onboarding new administrative staff.
• Ensure holiday and sickness cover for admin advisors, and effectively manage pipeline and AML tasks in their absence.
  

Qualifications & Skills

• Proven experience in managing and leading an administrative team
• Strong organizational and time-management skills, with the ability to prioritize tasks efficiently
• Excellent communication skills, both verbal and written, with the ability to interact effectively with various stakeholders
• Proficiency with data management tools such as Excel, and other reporting software
• In-depth understanding of AML procedures and legal compliance requirements
• Ability to implement process improvements and manage workflow effectively
• Experience in recruitment, training, and team development
• Strong problem-solving abilities and the capability to handle complex and sensitive issues with professionalism
• Understanding of the new build and shared ownership market would be beneficial
  
  

General Background

• An Estate agency and/or financial services background would be an advantage
• Administrative experience is essential
  
  

What You Can Expect

• Competitive salary
• Competitive OTE structure
• 6 weeks holiday (including statutory holidays)
• Pension
• Career progression
• Ongoing training and development
• Incentives and rewards
  
  

Your Next Step

We really want to hear from you - even if you aren't ready to apply and simply want a chat to one of the team.

Applying is easy - have your CV ready and click on the

"Apply Online" button on the top right-hand side of this page.

We aim to respond to all candidates, successful or not, within 10 working days.

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people - and what's more - we love the differences that make each person who they are and we support you and encourage those differences to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Team know.

To all recruitment agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to our Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs