Delivery Manager

Ciklum is looking for a Delivery Manager to join our team full-time in Bulgaria.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.

Ciklum Delivery team portfolio consists of numerous projects in different domains, delivered for both large companies and innovative startups around the world.

We are looking for a passionate, energetic, self-driven manager-leader who will be driving organization and supervision of necessary processes, teams, structure and technology services composition to successfully deliver what Ciklum Clients expect to achieve their business goals.

The role of the Delivery Manager is to ensure smooth projects delivery on all stages within agreed deadlines, scope, quality and budget. The Delivery Manager will be the primary point of contact for clients during the delivery phase and will report directly to the Senior Delivery Manager.

Responsibilities:

• Engage into pre-sales process and discussion with Clients to build the optimal delivery engagement and/or solution offer that would meet both Clients’ goals and Ciklum’s commercial interests
• Support team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
• Set up best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
• Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
• Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
• Regularly monitor and continuously improve Clients’ satisfaction
• Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions
• Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
• Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project
• Define project requirements and deliverables, resource requirements and plan, manage their execution, monitoring and adjustments
• Estimate and plan projects from start to finish together with a team
• Manage, monitor and motivate the team assigned to the project
• Conduct project presentations and compile reports
• Create and track accurate cost estimates
• Report project progress/status on a regular basis to client, internal management, perform other duties as required

Requirements:

• Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 3 years
• Good understanding and practical experience with Agile approaches (Scrum, Kanban)
• Ability to perform project manager's activities during Project Initiation, Planning, Execution, Monitoring and Closing phases
• Experience in managing multiple agile teams in projects up to 7-25 FTE
• Strong service/client oriented attitude, focus on an outcome
• Ability to choose and set up project management tools and techniques in the project
• Experience in Configuration management and managing KPIs
• Good understanding of change and expectations management
• Experience in successful project implementation in a software environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Problem solving attitude using system-thinking approaches
• Ability to manage contractual terms and financial issues
• Upper-intermediate level of spoken and written English

Desirable:

• Experience of work in a distributed teams
• Technical background (software development, QA, DevOps, etc)
• Knowledge of the latest trends at SW development technologies and tools
• Experience in creating and running trainings, workshops, other educational activities
• Agile and/or PMI certification
• Understanding of SAFe or LeSS

What's in it for you?

• Care: your health is our priority. We ensure comprehensive company-paid medical insurance, Multisport cards, as well as financial and legal consultations
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Ciklum entered Bulgaria in 2022 to expand its presence in Eastern Europe. We are ready to welcome bright talents.

Be a part of a big story created right now. Let’s grow our delivery center in Bulgaria together! Boost your skills and knowledge: create and innovate with like-minded professionals—all of that within a global company with a local spirit and start-up soul.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.