Sales Solutions Advocate I, II

Overview:

As a Sales Solutions Advocate, you will work alongside a team in a focused environment managing inbound calls from current and potential customers to provide tailored technology solutions and deliver "Customer Inspired" experiences. You’ll play a vital role in meeting monthly sales goals, understanding each customer's unique needs, and identifying and addressing diverse technology needs for a seamless customer experience.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Job Specific Responsibilities:

Sales Solutions Advocate I

• Sales Solution Advocates are responsible for consistently delivering differentiated and personalized customer experiences by executing various customer management techniques, and maintaining a maniacal focus on client satisfaction.
• Sales Solution Advocates are responsible for achieving monthly sales goals and organizational customer satisfaction standards.
• Sales Solution Advocates are also responsible identifying the diversified technology needs for current and potential customers, and leveraging extensive product knowledge in order to effectively integrate diversified technology offerings into consumers’ lives with amazing ease and effectiveness. 

Sales Solutions Advocate II

• Coaching, mentoring, and training junior Sales Solutions Advocates.
• All of the aforementioned responsibilities of the Level I apply.

LEVEL I EDUCATION / EXPERIENCE REQUIRED:

• Two years of business or related work experience in a sales environment where sales goals were met or exceeded.
• Must have a high school diploma or recognized equivalent.
• Must have excellent written and oral interpersonal communication skills.
• A reliable, high-speed internet connection is required.

LEVEL I EDUCATION / EXPERIENCE PREFERRED:

• Evidence of individual metrics exceeded for sales and customer experience metrics.
• Experience in sales via the phone or another fast-paced environment.
• Four-year college degree.

LEVEL II:

• All of the required qualifications for a Level I.
• At least two years of proven experience routinely meeting or exceeding goals as a Sales
  Solutions Advocate I at C Spire or a very close competitor is required.
• At least four years of business or related work experience in a sales environment where
  sales goals were met or exceeded; preferably in a fast-paced call-center sales
  environment is required.
• Coaching, training, or mentoring experience is strongly preferred.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

• Telesales Representatives work in a distraction-free environment fielding inbound calls from current and potential customers.
• Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.
• Must be able to work evenings and Saturdays.

Note: This is a brief description of the Telesales Representative’s responsibilities and is not limited to those described herein.  Management retains the right to add, delete or modify any of these responsibilities at any time during employment.   Rev. 8/2011