Engineering Manager I - New Client Experience

About the Team

Our engineering organization is made up of talented people with diverse technical backgrounds. We build modern software using modern techniques such as pairing, test-driven development, continuous delivery, DevOps, using an event-driven and service-oriented architecture. Our team thrives on partnerships with leadership and peers across the company, which enables us to create high-value solutions to clearly identified problems. We strongly emphasize sustainability and maintainability to ensure that our projects continue to deliver value over the long term. We strive to be efficient and effective in our work. Some of our proudest moments come from solving business problems without writing a line of code.

The New Client Experience/Client Onboarding team is focused on acquiring and retaining new clients by creating an engaging and seamless onboarding experience that demonstrates our unique value proposition, builds confidence in our service, and sets them up for success within our ecosystem. We operate in an agile-inspired manner and are fully remote, collaborating across multiple time zones. Our team brings together engineering, product management, data science, UX design, finance, enterprise analytics, and more to enable great client outcomes. We also work hard to balance product feature work with technical investments which deliver measurable results over time.

You're excited about this opportunity because you will…

• You will shape and support the career development for the members of your team.
• You will inspire and grow your team through mentorship, empowerment, timely feedback, and challenging them to deliver their best work.
• You will be supported as you make changes to ensure your teams are inclusive and effective.
• You will collaborate closely with the team and stakeholders to define the architecture of our Client Onboarding platform and leverage your communication, collaboration, and planning skills to create rapid value for Stitch Fix.
• You will work with business partners to help set priorities and plan the roadmap for your team.
• You will find, hire, and develop people that compliment each other as a diverse, inclusive team.
• You will facilitate technical design discussions, remove blockers and align stakeholders.
• You will inspire an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor.

We’re excited about you because…

• You have 3+ years of experience cultivating and managing diverse, inclusive, and high-performing teams.
• You have 7+ years of experience building and rapidly scaling real time solutions.
• You provide guidance and input on technical direction and decisions.
• You have familiarity with modern web tech stacks (e.g. Node, React, Ruby on Rails, Golang, Postgres, GraphQL, Redis, Kafka).
• You treasure helping your team members grow and learn.
• You believe in clear and honest communication.
• You take a people-focused approach to leading and managing your team.
• You believe that strong teams are built on trust and autonomy.
• You clearly set and share your priorities with your team and partners.
• You understand and focus on what is right for the customer.
• You are passionate about building high-quality solutions, and know when to be pragmatic.
• You are flexible, dedicated to your craft and curious.
• You have experience helping teams improve and hone their development processes.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.