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Helpdesk Technician

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Experience in HelpDesk or Customer Service role, Familiarity with Windows 10 and Mac OS, Outstanding problem-solving skills, Attention to detail and self-motivated.

Key responsabilities:

  • Help end users resolve technical issues
  • Provision new IT equipment and automate tasks
BambooHR logo
BambooHR Hrtech: Human Resources + Technology Large http://www.bamboohr.com/
1001 - 5000 Employees
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Job description

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week.

What You'll Do

BambooHR's IT Helpdesk Technicians are responsible for caring for all aspects of our office IT needs. As our ideal HelpDesk Technician, you will be able to help our employees do their best work with the greatest attitude and care by troubleshooting technical issues that arise. You will help new employees by setting up company laptops, monitors, phones, and manage Google Apps. You'll work with a close team that is always helping each other improve.

You will:

  • Help end users resolve technical workstation issues (both Windows and MacOS)
  • Troubleshoot basic network issues
  • Provision of new IT equipment (laptops, monitors, TVs, Zoom Rooms, etc.)
  • Automate job responsibilities wherever possible for continued efficiency
  • Contribute to the ongoing documentation and improvement of our systems and processes
  • Come to work, do great things, then go home!

What You Need to Get the Job Done

  • Experience in previous HelpDesk or Customer Service role
  • Outstanding problem-solving skills and meticulous attention to detail
  • Self motivated person, quick learner
  • An ability to learn and communicate technical information
  • Experience with Windows 10 and Mac OS (Linux experience a plus!)
  • A service-minded attitude and a passion for helping others
  • An ability to lift up to 40 lbs

What You'll Love About Us

  • Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture
  • Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
  • Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
  • Health Benefits. Medical with HSA and FSA options, dental, and vision
  • Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
  • Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus
  • Give back. Get paid to give your time to the community: ask us about this!
  • Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses
  • Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

 

 

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For” and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

Review

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
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Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
English
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