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Technical Support Engineer (EU)

Remote: 
Full Remote
Work from: 
Serbia, European Union

Offer summary

Qualifications:

Experience in technical support roles, Familiarity with API and web applications, Strong problem-solving skills, Knowledge of cloud technologies.

Key responsabilities:

  • Provide technical support to customers
  • Deploy and configure Wallarm products
  • Test and report bugs on products
  • Collect customer feedback and feature requests
Wallarm. API & App Security Integrated logo
Wallarm. API & App Security Integrated Computer Hardware & Networking Scaleup https://www.wallarm.com/
51 - 200 Employees
About Wallarm. API & App Security Integrated
Protect any API. In any environment. Against any threat. Built by security practitioners for practitioners, Wallarm products provide robust protection for APIs, apps, and serverless workloads running in cloud-native environments. Hundreds of Security and DevOps teams chose Wallarm to get unique visibility into malicious traffic, robust protection across the whole application portfolio, and automated incident response for appsec programs. The company is committed to supporting modern tech stacks, offering dozens of deployment options in cloud and Kubernetes-based environments, and also provides a full cloud solution. Founded in 2014, Wallarm is headquartered in San Francisco, California, and is backed by Toba Capital, Y Сombinator, Partech, Runa Capital, and other investors.
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Job description

Short facts about us:

  • We are a global remote-first team of 100+ people on 4 continents and in 10+ countries.

  • We have been protecting our clients since 2014.

  • The company has raised over $10M in investments.

  • More than 200 customers around the world, including Fortune 500, Nasdaq, and high-growth startups choose Wallarm to protect their API and web applications.

  • The company passed Y Combinator, the most prestigious incubator in Silicon Valley, from which Dropbox, Stripe, Docker, etc. came out.


Our product:

Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. Hundreds of Security and DevOps teams globally use Wallarm daily to:

  1. Discover. See every asset across your entire attack surface—from cloud environments to every API endpoint with auto-discovery capabilities.

  2. Protect. A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more.

  3. Respond. Streamline incident response with complete visibility, smart triggers, and active threat verification.

  4. Test. Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment.


Our technology stack:

  • The system management interface is written in React and is a Single Page Application. Therefore, backend teams are not engaged in layout, but only API development.

  • For backend development, we use Ruby and Golang

  • Some components and modules are written in Python (Data Science/ML). But mostly Python is used by the QA department for developing integration autotests.

  • Cloud deployed with Kubernetes/Helm and Terraform

  • Main frameworks used: Ruby On Rails (API only)/Sinatra; gin for Golang

  • Main databases used: PostgreSQL, Elasticsearch, Riak/S3, Tarantool, and Redis


In this role you will responsible for:

  • Providing technical support to customers, partners, and employees of Wallarm

  • Deployment and configuration of Wallarm products

  • Online calls with our customers for troubleshooting and training

  • Testing Wallarm products, opening bug tickets for our developers

  • Collecting feedback from our customers, opening feature requests for our product managers

  • Assistance in the operation and management of the cloud part of Wallarm products

  • Writing how-to and troubleshooting articles for the Wallarm Knowledge Base

  • Proactive support for our biggest clients

  • Management of the test environment

  • Participation in the development of the company's product line

  • Providing reports to management

  • Incident communication both internal and external

Required profile

Experience

Industry :
Computer Hardware & Networking
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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