Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
As a Technical Program Manager, you will play a pivotal role in driving and overseeing the execution of complex cross-functional initiatives, ensuring they are delivered on-time, on-budget, and aligned with organizational goals. This position requires the ability to identifying technical risks, and drive project planning and execution through the entire lifecycle of an initiative, often leveraging your strong technical background to bridge the gap between engineering teams and business stakeholders. This position requires a blend of strategic thinking, technical expertise, and exceptional program management skills.
Let's talk about the role and responsibilities:Program Leadership: Lead and mange end-to-end delivery of strategic technical programs, ensuring alignment with Cyara’s vision and goalsProject Planning and Execution: Create detailed project plans (Define project scope, timelines, milestones, and deliverables) and manage dependencies and blockers across teams. Stakeholder Management: Communicate project status updates to key stakeholders, manage expectations, and address concerns effectively. Metrics and Reporting: Track project deliverables against plan, identify areas for improvement, and provide regular reports to leadership. Create reports and dashboards to provide visibility into engineering and product deliverables.Risk Management: Proactively identify potential risks and develop contingency plans to ensure programs are delivered on time and within scopeLet’s talk about your skills/expertise:Education: Bachelor’s degree in Computer Science, Engineering or related field. Experience: 8+ years of experience in program management within a cloud/SaaS software development environment. Proven track record of delivering large-scale, cross-functional technical programs.Technical Skills:Strong understanding of software development lifecycle (SDLC) methodologies (Agile, Scrum)Experienced with Cloud/SaaS software delivery model, scrum boards, sprint planning, and related tasks. Experienced and ready to use the following tools: Jira, Confluence, Github, Excel, Smartsheet, Powerpoint.Additional desired experience in Grafana, Aha, and Jellyfish.Skilled at evaluating complex data to drive strategic, evidence-based decisions.Soft Skills:Excellent communication and interpersonal skills to collaborate with diverse teamsAbility to work in fast paced environment. Quick response to emails/slack notifications and follow ups. Exceptional organizational and problem solving skillsResults-driven with a proactive and collaborative approachWhy you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
