Remote Intake Coordinator (Spanish-Speaking Only)

About Us:

We are a children’s therapy clinic with a dedicated team of 40 clinicians, committed to serving underserved populations, particularly bilingual children facing mental health challenges. Since our founding, our mission has focused on providing compassionate support to children dealing with emotional and behavioral issues, often through our partnership with Medi-Cal.

Many of our clients face challenges such as anxiety, stress, and the aftermath of trauma, including sexual assault, CPTSD, and domestic violence. Our clinic serves as a safe space where children and families can express their feelings and begin to heal. We believe that every child deserves moments of joy, especially those navigating tough circumstances.

We also prioritize hiring a diverse workforce that reflects the communities we serve, actively employing people of color, bilingual individuals, LGBTQIA+ individuals, and people of all ages. This diversity enriches our clinic’s perspective and enhances our ability to connect with clients from various backgrounds. If you share our passion for making a difference, we’d love to have you join our team.

Job Summary:

We are seeking a professional and compassionate Intake Coordinator who is fluent in Spanish to join our team remotely. The ideal candidate will have previous experience as an intake coordinator, assisting clients with the intake process, coordinating appointments, verifying insurance, and ensuring all necessary documentation is completed. This role emphasizes excellent communication skills, cultural awareness, and providing a welcoming and hospitable experience for our Spanish-speaking clientele.

Responsibilities:

• Build trust and establish professional relationships with clients.

• Listen to client needs and match them with the appropriate clinician.

• Call clients who request services and schedule initial appointments.

• Coordinate and confirm client appointments while managing calendars.

• Facilitate completion of intake paperwork and ensure HIPAA compliance.

• Maintain patient records and update information as necessary.

• Verify insurance benefits and eligibility.

• Provide exceptional hospitality, addressing inquiries and resolving concerns with warmth and professionalism.

• Input sensitive material into documentation systems.

• Communicate and collaborate effectively with team members.

• Support general administrative tasks as needed.

Requirements:

• Fluent in Spanish (required).

• Previous experience as an intake coordinator (required).

• 5-10 years of experience in a similar role.

• Proficiency in Microsoft Office and the ability to learn new systems.

• Knowledge of insurance verification processes and HIPAA requirements.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Friendly and professional demeanor with patients and staff.

• Cultural awareness and humility to work with a diverse population.

Preferred Qualifications:

• Experience in client intake processes within a clinical setting.

• Familiarity with maintaining confidential records in compliance with healthcare regulations.

Perks of Working with Us:

• Fully remote position, allowing you to work from the comfort of your home.

• Flexible and supportive team environment.

We are committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.