Sr. Compliance Business Analyst at NinjaHoldings

NinjaHoldings was founded in 2017 by a team seeking to revolutionize the way everyday Americans interact with financial services. Through our CreditNinja and NinjaCard brands, we empower people overlooked by traditional financial institutions to take control of their finances via a full suite of digital banking and lending products, providing incentives and rewards along the way as we guide them on a path to financial improvement. Through our EDGE brand, we help companies better understand their customers by offering a package of bespoke underwriting, fraud detection, and analytics services. With offices in Chicago, Miami, and around the world through the power of remote work, we are a lean and innovative team always seeking like-minded talent to join us in our fight to disrupt consumer finance.

Job Summary

The Senior Compliance Business Analyst, Compliance Risk Mitigation and Management, plays a key role in driving compliance initiatives and ensuring operational processes align with regulatory requirements. Acting as a pivotal link between internal teams and external bank partners, this role combines business analysis and project management expertise to prioritize and execute compliance-related tasks efficiently while meeting business goals. The ideal candidate will oversee issue resolution, track trends, refine processes, and foster productive stakeholder relationships. Additionally, this role involves advocating for compliance, building and leading a team, and ensuring compliance policies are executed effectively to support organizational success.

Key Responsibilities:

Internal Responsibilities

• Champion compliance efforts, ensuring tasks are prioritized, tracked, and completed on time
• Collaborate with cross-functional teams to assign responsibilities, monitor progress, and address roadblocks
• Manage compliance programs, including complaint management, credit disputes, error resolution, and vulnerability management
• Oversee the Issue Management process, including root cause analysis, corrective actions, and reporting
• Develop and manage project plans and ensure timely completion of compliance training across all teams

External Responsibilities

• Serve as the primary liaison with bank partners, ensuring their requests are clear, reasonable, and addressed promptly
• Oversee third-parties that support compliance operational processes that this team is responsible for
• Collaborate with partners to refine processes and provide alternative solutions to unreasonable requests when needed
• Prepare and deliver compliance reports to stakeholders and bank partners, highlighting key trends and actionable insights

Leadership and Strategy

• Lead and mentor team members, ensuring alignment with compliance objectives while building and developing the team as needed
• Identify opportunities to improve compliance workflows and streamline internal and external communication
• Supervise third-party vendors and ensure compliance with evolving regulatory requirements
• Implement bank guidance into compliance programs and address challenges proactively

Requirements:

Education: Bachelor’s degree in Business, Compliance, or a related field.

Experience:

• 5+ years in compliance operations, including issue resolution and program management
• Proven leadership experience, including team building and vendor management
• Experience collaborating with external partners, such as banks or third-party vendors, on compliance initiatives
• Familiarity with regulatory requirements (e.g., SCRA, MLA, TILA, FCRA, FDCPA)

Skills:

• Strong project management and analytical skills with the ability to identify trends and recommend improvements
• Excellent communication skills, capable of building strong relationships with stakeholders and bank partners, and delivering clear, actionable reports
• Analytical mindset with the ability to identify inefficiencies, recommend improvements, and drive process enhancements
• Proficiency in compliance tools and systems (e.g., Jira, Confluence)

Benefits:

• Competitive salary and benefits package
• Flexible, remote work
• Fun, fast-paced work environment
• Dynamic start-up culture
• Convenient downtown Chicago office located in the heart of the city
• Equal opportunity employer

IMPORTANT NOTICE:
Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.