Manager, Franchise Communications

Compensation Grade:

Job Description:

Who We Are

We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

About The Role

This role is accountable for developing and executing an internal communications strategy to effectively convey Giant Tiger's operational goals to Franchise Partners. It involves measuring the impact of communications, using feedback and data to improve outcomes, and fostering strong written, organizational, and interpersonal skills within the Franchise support team. The position also requires simplifying complex operational concepts to ensure clear and consistent understanding across the store network. 

What Giant Tiger Brings

• Work Your Way! Hybrid work arrangement;

• Annual Profit-Sharing Program & Incentive Plan

• Health/Dental/Vision Benefits as of day 1

• Store Discount

• LinkedIn Learning Subscription;

• Parental Top Up Program

• Employee Tuition Reimbursement Program;

• Bursary Program for children of employees;

• Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service cafeteria

Workplace Arrangements

This role will follow a hybrid (remote/onsite) schedule. Applicants for this role can expect to work on-site from our Ottawa Head Office, on Walkley Road 2-3 days a week for an 8-5 schedule.

What You'll be Doing

• Lead the implementation of an internal communications strategy (including tactics, activities and materials) that brings to life Giant Tiger's operational strategies to our Franchise Partners.

• Monitor and measure the effectiveness of operational franchise internal communications, and make recommendations for improvement based on feedback and data analysis

• Provide guidance and best advice to establish excellent written, organizational, and interpersonal skills within our Franchise support function to embed core capabilities within the department.

• Distill complex ideas and strategies from Franchise Operations in ways that are approachable and manageable amongst all audiences, ensuring a deep and consistent understanding of our business strategies amongst our Store network.

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What You'll Bring

• Minimum 5+ years in store experience at a supervisory level. 

• University degree or college diploma in Communications or PR.

• Excellent written and verbal communications.

• Dynamic and creative individual who is a self starter.

• Proficient in Microsoft, excel, power point and adobe. 

• Ability to lead others and influence change.

• Experience in media and content creation.

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Assets You May Have

• Bilingual

• Strong attention to detail and the ability to manage multiple projects simultaneously

• Experience managing and maintaining internal communication tools is a plus ​

Contract End Date:

Job Requisition:

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Are you interested in this position but don’t yet meet all the criteria? We want you to apply anyway!

During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.

If you require accommodation during your pursuit of a role at Giant Tiger please contact careers@gianttiger.com.