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739 - Customer Success Manager

Remote:

Full Remote

Salary:

18 - 24K yearly

Experience:

Mid-level (2-5 years)

Work from:

Latin America

Offer summary

Qualifications:

2+ years in Customer Success Management or Sales Operations, Proficient in CRM tools like Salesforce, Strong understanding of SOM processes, Excellent communication skills.

Key responsabilities:

Serve as primary contact for customers
Manage the Sales and Order Management lifecycle
Collaborate with cross-functional teams to resolve issues
Analyze customer needs and provide tailored solutions
Develop relationships with stakeholders
Identify opportunities for process improvements

GoFasti Scaleup https://gofasti.com/

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Job description

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent Customer Success Manager, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

Serve as the primary point of contact for customers, ensuring their success and satisfactions.
Manage the complete Sales and Order Management (SOM) lifecycle, including order entry, tracking, and fulfillment.
Collaborate with cross-functional teams, including sales, operations, and support, to resolve customer inquiries and issues promptly.
Analyze customer needs and provide tailored solutions to enhance their experience and operational efficiency.
Develop and maintain strong relationships with key stakeholders to ensure long-term success and retention.
Proactively identify opportunities for process improvements in sales and order management workflows.

Requirements:

2+ Years of proven experience in Customer Success Management, Sales Operations, or Order Management position.
Strong understanding of SOM processes, including sales order creation, management, and fulfillment.
Excellent communication and interpersonal skills with the ability to engage effectively with diverse teams and clients.
Proficient in CRM tools (e.g., Salesforce) and order management systems.
Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
Proficient in English.

It´s a plus:

Prior experience in a technology or SaaS environment is a plus.
Additional certifications in Customer Success or Order Management are advantageous.

Compensation:

The Salary range offered for this position varies from (USD) $1,500 - $2,000 per month, depending on seniority and skillset.
This position is for an independent contractor, through a payroll platform.
The talent will work REMOTELY allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!