Specialist I - Customer Service

PRIMARY DUTIES AND RESPONSIBILITIES:

• Updates the existing customers on any latest programs, promotional activity, products, and services as well as inquiries and assists with any current issues or unresolved problems.
• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
• Works with warehouse associates, customers, and field sales associates to ensure that the order process runs smoothly.
• Processes all phone, fax, mail, e-mail, and verbal orders from customers.
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to help, escalates customers to Customer Service Supervisor in a courteous manner.
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices, and availability, and maintains current open order reports.
• Communicates with all departments within the Distribution Center as well as field sales associates.
• Serves as liaison between customers and field sales associates.
• Makes suggestions and recommendations to the Supervisor to continually improve customer service operations.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• After completing one year of service, Specialists will be included in an on-call rotation to assist with after-hours emergency orders.
• Performs related duties as assigned.

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EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education. Normally requires less than one (1) year directly related experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
• Strong customer service skills
• Strong interpersonal skills
• Good decision making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned