Channel Operations Analyst

At Securonix, we’re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix EON’s AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats. 

Recognized as a five-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience—all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.

Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.

At Securonix, we are driven by our core values and place our people at the heart of everything we do:

• Winning as One Team: We work together with universal respect to achieve aligned outcomes
• Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers
• Agility in Action: We embrace change and are unified in our purpose and objectives amidst change

Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team!

POSITION SUMMARY:

Securonix is seeking a detail-oriented and data-driven Channel Operations Analyst to support our cybersecurity company’s channel sales operations. This role is pivotal in ensuring the success of our channel partners by optimizing operational processes, managing data analytics, and enabling seamless communication between internal teams and external partners. The ideal candidate will have strong analytical skills, a passion for efficiency, and a solid understanding of channel sales and operations. 

POSITION RESPONSIBILITIES: 

• Support the day-to-day operational needs of channel partners, including onboarding, program administration, and contract management.
• Ensure compliance with channel policies, agreements, and operational guidelines.
• Collaborate with finance, sales, and legal teams to streamline channel-related workflows and processes.
• Collect, analyze, and interpret data to provide actionable insights on channel performance, pipeline, and revenue.
• Develop and maintain dashboards, reports, and metrics to track key performance indicators (KPIs) for channel operations.
• Monitor partner program performance and recommend improvements to optimize outcomes.
• Assist in developing and maintaining tools, resources, and processes that support channel partners’ success.
• Act as the primary point of contact for partner inquiries related to operational processes, payments, and program guidelines.
• Work closely with marketing and enablement teams to ensure partners have access to the necessary materials and training.
• Maintain and improve channel management platforms and tools (e.g., Partner Relationship Management [PRM] systems, Salesforce, or equivalent).
• Ensure accurate and up-to-date data entry for partner profiles, deal registrations, and program participation.
• Provide training and support to partners and internal teams on using channel systems and tools.
• Identify and implement process improvements to increase efficiency and reduce operational bottlenecks.
• Proactively address challenges and create solutions to enhance partner experience and channel effectiveness.

REQUIRED SKILLS:

• Bachelor’s degree in Business, Data Analytics, or a related field (or equivalent experience).
• 2–4 years of experience in channel operations, sales operations, or a related role, preferably in the cybersecurity or technology sector.
• Strong proficiency in data analysis and reporting tools such as Excel, Tableau, or Power BI.
• Experience with CRM systems (e.g., Salesforce) and Partner Relationship Management (PRM) platforms.
• Excellent communication and interpersonal skills for cross-functional collaboration and partner engagement.
• Strong organizational and time-management skills with the ability to handle multiple projects simultaneously.
• Analytical mindset with a focus on problem-solving and process optimization.
• Understanding of channel sales models and partner ecosystems is a plus.

BENEFITS:

As a full-time employee with Securonix, you will be eligible for the following employee benefits:

• Our medical insurance is with Cigna as we offer 4 plans to choose from. Our vision and dental insurance are both PPO plans.
• Securonix pays for your STD, LTD and Basic Life AD&D benefit.
• Securonix also provides you access to the Employee Assistance Program (EAP) at no cost. This program, available through Mutual of Omaha, provides professional, confidential telephonic or face-to-face counseling services to you and your loved ones.
• With our 401(K) you are eligible to participate the 1st of the month, following 60 days of employment.
• At Securonix we offer a Flexible Time Off plan, please speak to one of our Talent Attraction Specialists for details.

Securonix is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with Securonix is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, Securonix will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, Securonix maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

As part of our compliance with these obligations, Securonix invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.