Reporting Manager: Sales Manager - North America
Location: Remote in South Africa (working US Hours: 4pm - 12am SAST)
Budget: R500k - R600k per annum
At Nivoda, we are not just growing; we are scaling at an unprecedented pace, and we need world-class talent to join us on this journey to 10-figure GMV. As a Business Development Manager (BDM), you will be at the forefront of this growth, leading the charge in transforming potential into partnership and partnership into exponential growth. This role is not just about hitting targets; it’s about redefining what’s possible in the world’s largest diamond marketplace.
Our core DNA: we start with the customer and seek to understand. You will be the architect of customer growth and success, guiding clients from their first interaction with Nivoda to becoming lifelong advocates of our platform. Your influence will span the entire customer lifecycle, ensuring that every touchpoint is an opportunity to deliver value and drive growth.
Nivoda’s growth has more than tripled in the last 12 months. We are searching for highly ambitious sales professionals to supercharge our success across different regions.
Our DNA:
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp and Amsterdam.
We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way for the jewellery industry to sell and buy jewellery.
Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
The company's sales have grown over 250% in the last 12 months, and the team has grown to over 430 internationally. We are a global team who can always be trusted, driven to make big and bold moves to transform a traditional industry. To know more please visit www.nivoda.com
Inspire and Onboard New Customers: Engage with high-potential prospects, understanding their unique needs, and crafting compelling narratives that position Nivoda as their go-to marketplace. Partner with SDRs to seamlessly transition leads into active buyers.
Champion Customer Success: Serve as the trusted advisor to your clients, building deep, value-driven relationships. You will be their strategic partner, anticipating their needs and proactively driving solutions that deliver unmatched ROI.
Drive Strategic Growth: Identify and execute on opportunities to expand and deepen client engagement through up-selling and cross-selling initiatives. You will turn customer success into business growth, aligning Nivoda’s offerings with the evolving needs of our clients.
Collaborative Excellence: Work hand-in-hand with SDRs, TAMs, and CS teams to ensure every customer journey is seamless and every handoff is flawless. You will be the linchpin that aligns efforts across teams, driving efficiency and maximizing customer satisfaction.
Data-Driven Performance: Leverage key metrics such as GMV, Active Buyers, First Purchases, Retention, Frequency, ARPU, and LTV to refine strategies, optimize performance, and contribute to the continuous improvement of our platform.
Innovate for Impact: Actively collaborate with product teams, providing insightful customer feedback that drives innovation and positions Nivoda as the leader in the marketplace. You’ll be a catalyst for change, always pushing for better.
Fluent in English
A passion for high-growth environments and a relentless drive to make things happen.
Bachelor’s degree in Business, Marketing, or a related field.
4+ years of experience in a B2B customer-facing role, with a proven track record of exceeding sales targets and driving customer success.
Exceptional communication, negotiation, and relationship-building skills.
A collaborative mindset with a demonstrated ability to work effectively across teams.
Proficiency in CRM software (preferably Hubspot) and an analytical approach to decision-making.
Experience in the B2B marketplace, tech industry, or luxury goods market.
Strong data analytics skills, with a history of using insights to drive business decisions.
Advanced knowledge of sales methodologies and customer lifecycle management.
Experience in driving strategic initiatives in a rapidly scaling environment.
[Hero OKR] GMV Growth: Accelerate Gross Merchandise Volume by significantly increasing the number of Active Buyers.
KRs: Secure a minimum of 2 First Purchases per week, achieve a +45% 30-day retention rate, and drive a transaction frequency of 10 per month.
ARPU & LTV Optimisation: Elevate the Average Revenue Per User and Customer Lifetime Value through strategic upsell and cross-sell initiatives.
KRs: Drive a 10% increase in ARPU by successfully introducing new products and services to clients.
Customer Delight & Retention: Ensure Nivoda’s customers are not just satisfied but delighted, reducing churn and enhancing long-term engagement.
KRs: Collaborate with CS to maintain a customer NPS above 92%, ensuring rapid response to customer needs.
Seamless Collaboration: Foster tight alignment and zero friction in the handoffs between SDRs, TAMs, and Ops teams, ensuring a unified and efficient customer journey.
KRs: Achieve 100% efficiency in process handoffs, eliminating any latency or bottlenecks.
This is not just another role; this is a unique opportunity to be part of something extraordinary. If you are driven by challenge, motivated by growth, and passionate about making an impact, we want you to help shape the future of Nivoda. Join us as we take the world’s largest diamond marketplace to new heights.
World class sales training and techniques
Fast-paced and multinational working environment
The opportunity to be part of a hyper growth scale up
Flexibility with remote working
Generous holiday allowance
Highly competitive base salary
Extremely lucrative bonus structure
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