Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.
The Customer Advisory Manager is a key part of our Go to Market account team, working closely with customers, Account Executives, and Solutions Engineers to innovate the lending processes of the largest banks, credit unions, and independent mortgage banks in the world.
A Customer Advisory Manager's key responsibility is to understand the business value that customers are looking to achieve with Blend, provide insight into the KPIs and other metrics that drive this value, and recommend features or changes to unlock value. As an example, customers are often looking to increase conversion rates in their lending funnel (from prospect to completed loans). The Customer Advisory Manager deeply understands these metrics and can recommend features and optimizations in the Blend platform to better achieve them for each customer. The Customer Advisory Manager does this through regular touch points with the customer and their teams that use Blend, and through extensive engagement with their counterparts in the account team.
Outside of this primary responsibility, this role also provides customers with information about new features, release notes, support ticket trends, and other information that helps customers understand the value they get from Blend.
The Customer Advisory Manager ultimately plays a key role in creating raving fans of Blend, explaining the value that customers get from our world class originations platform, and helping customers get the most out of the available technology.
To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location.
For full time hires, the hiring compensation range (OTE = Base + Variable at 85/15 split) for this position is between $83,000 and $98,000. Blend benefits and perks are described below.
Final pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Base pay will be adjusted for part-time roles to reflect scheduled hours.
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