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NetCredit Application Support Representative (Remote)

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Salary:

33 - 33K yearly

Work from:

Illinois (USA), United States

Offer summary

Qualifications:

Experience in a call center setting preferred, Proficient phone communication skills, Familiarity with CRM systems, Customer-centric approach and multitasking abilities.

Key responsabilities:

Manage incoming calls to assist customers
Explain product features and benefits
Initiate outreach for loan application finalization
Update customer accounts accurately

Enova International Fintech: Finance + Technology Large https://www.enova.com/

1001 - 5000 Employees

See all jobs

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT #BI-Remote #LI-Remote

About the role:

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. In the role of an Application Support Representative, you will undergo a comprehensive two-week training program to specialize in a specific brand. Following the completion of training, you will handle a significant volume of inbound calls, engaging with potential customers to aid them in their loan application process and effectively convert these prospects into sales.

Responsibilities:

Effectively manage incoming calls, adeptly assisting customers in navigating the loan application process
Guarantee customer contentment by explaining the distinctive features and advantages of Enova's products and services
Initiate proactive outreach to customers as needed, encouraging them to finalize their loan applications
Uphold exceptional customer service standards through articulate and effective verbal and written communication
Keep customer accounts meticulously updated with accurate information

Requirements:

Experience in a call center setting is preferred
Proficient in phone communication and verbal skills, with a keen ability to actively listen
Familiarity with CRM systems and their practices
Customer-centric approach with adaptability to various personality types
Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Benefits & Perks:

Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.