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Customer Success Manager (North America-based clients)

Remote:

Full Remote

Salary:

24 - 24K yearly

Work from:

Poland, North America

Offer summary

Qualifications:

Experience in customer success management, Strong understanding of SaaS tools, Ability to work with North American clients, Excellent verbal and written communication skills.

Key responsabilities:

Build relationships with top clients
Drive product adoption and best practices
Conduct video training and showcase features
Report on activities and results

Tidio Information Technology & Services SME https://www.tidio.com/

51 - 200 Employees

See all jobs

Job description

Location: Europe/US/LATAM remote.

Form of employment: Contract of employment or B2B contract (self-employed).

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.
The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 170 fantastic people.
In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)
In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

<br />

As a Customer Success Manager at Tidio, you’ll step into a dynamic and impactful role within our close-knit, international team of four. Imagine yourself as the trusted partner for our North American B2B customers, empowering them to unlock the full potential of Tidio and transform their businesses. In this role, you won’t just be managing accounts—you’ll be cultivating long-term relationships, becoming an expert in our product, and guiding clients toward success in a way that truly makes a difference.

If you’re passionate about driving adoption, proactive in finding solutions, and thrive in a collaborative, fast-paced SaaS environment, this is your opportunity to shine. At Tidio, we value innovation, empathy, and celebrating every win—big or small. Join us, and together, let’s create success stories that leave a lasting impact.

As the Customer Success Manager, you will:

Build relationships with our top clients.
Serve US-based clients with the availability for video calls in the PDT zone (9 AM to 5 PM).
Identify client needs and deploy solutions.
Conduct video training and showcase new features.
Drive adoption of our product and encourage best practices.
Identify opportunities for growth.
Oversee a large book of business.
Influence retention, expansion and churn rate for your clients.
Create automation and flows within our success software that supports your efforts.
Report on activities and results.
Collect strategic feedback and share it internally.
Create impactful emails and outreach campaigns for your book of business.