Customer Support Agent with Italian

Overview:
We are looking for a dedicated and enthusiastic Customer Support Agent fluent in Italian to join our team. This role focuses on delivering exceptional customer service and ensuring customer satisfaction. As a vital member of our support team, you will manage and resolve customer enquiries, contributing to a high-quality customer experience.

Responsibilities:

• Provide technical-based customer assistance through voice, chat, and email.
• Leverage previous experience to navigate challenges in customer-focused roles effectively.
• Contribute actively within the internal team and department initiatives by sharing feedback, promoting collaborative solutions, and supporting colleagues to drive team and department success.
• Apply problem-solving and critical thinking skills to resolve customer issues efficiently.
• Maintain a passion for delivering exceptional customer satisfaction, making it the primary goal.
• Stay up-to-date with social media platforms to ensure effective communication and assistance.
• Communicate effectively, both verbally and in written formats, ensuring clarity and professionalism.

Role Requirements:

• Bilingual proficiency in Italian (C1/C2/Native) and English (B2/C1) for both speaking and writing.
• 1-2 years of experience in customer support or technical support, preferably within a help desk or IT function.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to work independently as well as collaboratively in a remote team setting.
• Adaptability and flexibility to work with evolving processes and information.
• Willingness to participate in background screenings.
• Proven experience in customer communication through email and phone.
• Strong working knowledge of external systems and PC-based internet/software applications (e.g., Microsoft Office).

Benefits:

• Work Schedule: Monday to Friday, rotating shifts between 9 AM and 11 PM (8 hours per day).
• Benefits: Meal and transportation vouchers, birthday leave, life insurance, and healthcare coverage.
• Work Environment: Join a dynamic, creative team in a positive and friendly atmosphere.
• Career Growth: Access to resources and support to help you achieve your full potential.

Why Join Us?

If you are passionate about customer service and thrive in helping people, we would love to have you on our team. You will play a crucial role in enhancing our customers' experience while growing in your career. Apply now to join a company that values excellence and innovation in customer support.

Commitment to Diversity and Inclusion

We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. We believe in promoting a culture where all team members feel valued, respected, and motivated to perform at their best.