IT Support Specialist (Remote, Islamabad, Remittance Salary)

Requirements:

• Minimum of 5 years of IT support experience, including 2 years in a Managed Service Provider (MSP) environment.
• Proven experience with system migrations, network configurations, and troubleshooting.
• In-depth knowledge of Microsoft 365, Azure Cloud, Entra ID, Intune, and virtual machine management.
• Proficiency in Windows Server (2012-2022), Active Directory, DNS, DHCP, VPN, and firewalls.
• Solid understanding of PowerShell scripting and network protocols.
• Bachelor's/Masters in Computer Science or related discipline.
• MSCE, MCSA, or Azure Fundamentals certifications.
• Strong analytical, diagnostic, and troubleshooting skills.
• Exceptional communication skills, able to explain technical concepts to both technical and non-technical audiences.
• Ability to build strong client relationships and ensure high service delivery.
• Proactive, solution-driven mindset with the ability to work independently and manage tasks effectively.
• Experience with Linux, SIEM, XDR, and automating projects with CI/CD tools (e.g., Terraform, Ansible).
• CompTIA A+/Network+, ITIL, AWS, or equivalent industry certifications.

Responsibilities:

• Provide responsive support for desktops, laptops, mobile devices, printers, and peripherals, remotely and on-site.
• Troubleshoot and resolve technical issues with hardware, software, and network configurations.
• Maintain and optimize system performance, ensuring minimal downtime.
• Assist with managing Windows Server environments (2012-2022), including Active Directory, RDS, and related roles.
• Monitor and optimize network performance, storage systems, and virtual environments (Hyper-V, VMware).
• Manage cloud-based solutions such as Microsoft 365 (Exchange Online, Teams, SharePoint) and Azure Cloud.
• Build, configure, and deploy new systems, servers, and network infrastructure.
• Oversee IT onboarding and offboarding processes, ensuring secure access and configurations.
• Ensure documentation and tracking of all IT assets and resources.
• Perform routine data backups, archiving, and file management to safeguard critical information.
• Collaborate with internal teams on IT projects, deployments, and system upgrades.
• Utilize a ticketing system to track and resolve support requests, escalating when necessary.
• Maintain a personal knowledge base and contribute to knowledge-sharing practices.