Match score not available

Level 1.5 Support Analyst - Power APPS -Pleno

Remote:

Full Remote

Work from:

Brazil

Offer summary

Qualifications:

Experience with Power Apps and Service Now, Strong troubleshooting and problem-solving skills, Knowledge of IT service processes, Advanced English communication skills.

Key responsabilities:

Resolve user/application issues reported through Service Now
Interface between end-users and IT personnel

AM53 Smart Solutions Startup http://www.am53.com.br/

11 - 50 Employees

See all jobs

Job description

Level 1.5 Support Resource – Power Apps

Coordination and provide resolution of the following issues related to the services under this SOW (access issues, general queries, verification, etc.):
Resolve user/applications issues reported through Service Now. Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system. (Monday – Friday). Interface between the end-users and Baker Hughes’ IT personnel and the Field Operation team.
Escalate unresolved incidents or requests to the proper channels of support by contacting the designated Baker Hughes technical support team. End user will be informed of the estimated time whereby his/her ticket will be attended to.
Ensure that incidents and requests are dealt with accordance to customer and priority needs.
Work with application owners and SPOC to address technical issues for internal hosted applications.
Make recommendations for improvements and optimization of fixed issues processes.
Troubleshoot and fix business reported data issues.
Assist in testing during upgrades and migrations of the applications under this SOW.
Monitor, track, and assist with obsolesces remediation of the fixed issue processes.
Document the standard operating procedures of daily operational activities.
Assist Client Internal application owners to integrate their application with client teams - Single Sign- On for new and legacy applications.
Assist Client Internal application owners in creating workflow for the user access provisioning in service catalog tool.
Run reports to the business.
Deploy new enhancements and bug fixes into production, with the supervision of the developer.
Support application rationalization (decommission the application and archiving application data) process by coordinating with application owners and collecting all required artifacts to present it to Client leadership.
Abide by the IT service processes, procedures and work instructions set by client including Code of Conduct and Core Values.
Actively participates in projects, as assigned.
Required to perform Over Time duties when needed.
English Communiation- Advanced